/* =========================================================
   Revotext Support Portal
   Design language ported directly from Court Billing Portal
   (billing.revotext.com) for visual consistency.
   ========================================================= */

@import url("https://fonts.googleapis.com/css2?family=DM+Sans:wght@300;400;500;600&family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap");

:root {
  --primary: #224e99;
  --primary-dark: #1a3d7a;
  --primary-deep: #122c5c;
  --primary-light: #3a6ab8;
  --blue-tint: #e8eef7;
  --bg-light: #f3f6fb;
  --white: #fff;
  --gray-light: #f8f9fa;
  --gray-border: #d8dce3;
  --gray-text: #667085;
  --gray-body: #4a5568;
  --gray-dark: #1a202c;
  --accent-green: #00c875;
  --accent-amber: #fdab3d;
  --accent-red: #df2f4a;
  --accent-blue: #007eb5;
  --co-color: #2563eb;
  --id-color: #059669;
  --tx-color: #d97706;
  --fl-color: #7c3aed;
}

/* -------- Reset / base -------- */
* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

body {
  font-family: "DM Sans", -apple-system, sans-serif;
  background: var(--bg-light);
  color: var(--gray-dark);
  -webkit-font-smoothing: antialiased;
  line-height: 1.5;
}

h1,
h2,
h3,
h4,
h5 {
  font-family: "Plus Jakarta Sans", sans-serif;
}

a {
  color: var(--primary);
  text-decoration: none;
}
a:hover {
  text-decoration: underline;
}

button {
  font-family: "Plus Jakarta Sans", sans-serif;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.skip-link {
  position: absolute;
  left: -9999px;
  top: 0;
  background: var(--primary-deep);
  color: #fff;
  padding: 10px 16px;
  z-index: 100;
}
.skip-link:focus {
  left: 0;
}

/* -------- App Header (matches billing portal exactly) -------- */
.app-header {
  background: linear-gradient(
    135deg,
    var(--primary-deep) 0%,
    var(--primary) 60%,
    var(--primary-light) 100%
  );
  color: white;
  padding: 0 32px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  height: 64px;
  position: sticky;
  top: 0;
  z-index: 20;
}

.app-header .brand {
  display: flex;
  align-items: center;
  gap: 12px;
  text-decoration: none;
}

.app-header .brand svg {
  height: 38px;
  display: block;
}

.app-header .brand-tag {
  font-size: 11px;
  opacity: 0.65;
  margin-left: 8px;
  font-family: "Plus Jakarta Sans", sans-serif;
  letter-spacing: 0.4px;
}

.app-header .right-controls {
  display: flex;
  align-items: center;
  gap: 16px;
}

.app-header .user-badge {
  font-size: 12px;
  opacity: 0.8;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.app-header .refresh-indicator {
  font-size: 11px;
  opacity: 0.65;
  display: flex;
  align-items: center;
  gap: 5px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.app-header .refresh-indicator .dot {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: #00c875;
  display: inline-block;
  animation: pulse 2s infinite;
}

@keyframes pulse {
  0%,
  100% {
    opacity: 1;
  }
  50% {
    opacity: 0.3;
  }
}

.header-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  background: rgba(255, 255, 255, 0.15);
  color: white;
  border: 1px solid rgba(255, 255, 255, 0.3);
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  transition: all 0.15s;
  text-decoration: none;
}

.header-btn:hover {
  background: rgba(255, 255, 255, 0.25);
  text-decoration: none;
  color: white;
}

/* -------- Tab Bar -------- */
.tab-bar {
  background: white;
  border-bottom: 1px solid var(--gray-border);
  padding: 0 32px;
  display: flex;
  align-items: stretch;
  gap: 0;
  position: sticky;
  top: 64px;
  z-index: 15;
}

.tab {
  padding: 14px 24px;
  font-size: 14px;
  font-weight: 600;
  color: var(--gray-text);
  cursor: pointer;
  border-bottom: 3px solid transparent;
  transition: all 0.15s;
  font-family: "Plus Jakarta Sans", sans-serif;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 8px;
}

.tab:hover {
  color: var(--primary);
  background: #f8fafc;
  text-decoration: none;
}

.tab.active {
  color: var(--primary);
  border-bottom-color: var(--primary);
}

.tab .tab-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  display: inline-block;
  background: var(--accent-green);
}

/* -------- Summary Bar (stat band like billing KPIs) -------- */
.summary-bar {
  padding: 12px 32px;
  display: flex;
  gap: 24px;
  background: #f1f5f9;
  border-bottom: 1px solid var(--gray-border);
  font-size: 13px;
  flex-wrap: wrap;
}

.summary-bar .stat {
  display: flex;
  align-items: center;
  gap: 6px;
  color: var(--gray-body);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.summary-bar .stat-val {
  font-weight: 700;
  font-size: 16px;
  color: var(--primary-deep);
}

.summary-bar .stat-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  display: inline-block;
}

.summary-bar .dot-co {
  background: var(--co-color);
}
.summary-bar .dot-id {
  background: var(--id-color);
}
.summary-bar .dot-fl {
  background: var(--fl-color);
}
.summary-bar .dot-tx {
  background: var(--tx-color);
}
.summary-bar .dot-net {
  background: var(--primary);
}

/* -------- Main content area -------- */
.container-main {
  padding: 24px 32px 48px;
}

.container-narrow {
  max-width: 900px;
  margin: 24px auto;
  padding: 0 24px;
}

/* -------- Resource link cards (Tickets / Teams) -------- */
.resource-grid {
  max-width: 1200px;
  margin: 0 auto 28px;
  display: grid;
  gap: 16px;
  grid-template-columns: repeat(auto-fit, minmax(320px, 1fr));
}

.resource-card {
  background: var(--white);
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  padding: 20px 22px;
  display: flex;
  gap: 16px;
  align-items: flex-start;
  text-decoration: none;
  color: var(--gray-dark);
  transition: all 0.15s;
  position: relative;
}

.resource-card:hover {
  border-color: var(--primary);
  box-shadow: 0 4px 16px rgba(34, 78, 153, 0.1);
  text-decoration: none;
  transform: translateY(-1px);
}

.resource-card .icon-wrap {
  flex-shrink: 0;
  width: 42px;
  height: 42px;
  border-radius: 8px;
  background: var(--blue-tint);
  color: var(--primary);
  display: grid;
  place-items: center;
}

.resource-card .icon-wrap svg {
  width: 20px;
  height: 20px;
}

.resource-card .card-body h3 {
  font-size: 15px;
  font-weight: 700;
  color: var(--primary-deep);
  margin-bottom: 4px;
}

.resource-card .card-body p {
  font-size: 12px;
  color: var(--gray-text);
  line-height: 1.5;
  margin-bottom: 8px;
}

.resource-card .card-cta {
  font-size: 11px;
  font-weight: 700;
  color: var(--primary);
  text-transform: uppercase;
  letter-spacing: 0.8px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.resource-card .source-pill {
  position: absolute;
  top: 14px;
  right: 14px;
  font-size: 9px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--primary);
  background: var(--blue-tint);
  border: 1px solid #c5d5ef;
  padding: 3px 8px;
  border-radius: 10px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

/* -------- Section headers (uppercase billing style) -------- */
.section-header-inv {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1.5px;
  color: var(--primary);
  padding: 20px 0 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: "Plus Jakarta Sans", sans-serif;
  max-width: 1200px;
  margin: 0 auto;
}

.section-header-inv .line {
  flex: 1;
  height: 1px;
  background: var(--gray-border);
}

.section-header-inv .count-badge {
  font-size: 11px;
  background: var(--blue-tint);
  color: var(--primary);
  padding: 3px 10px;
  border-radius: 12px;
  font-weight: 600;
  letter-spacing: 0.3px;
}

.section-header-inv .sub-label {
  font-size: 11px;
  color: var(--gray-text);
  font-weight: 500;
  text-transform: none;
  letter-spacing: 0.2px;
}

/* -------- Assets controls bar -------- */
.assets-controls {
  max-width: 1200px;
  margin: 0 auto 16px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  padding: 12px 16px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

#asset-search {
  flex: 1;
  min-width: 240px;
  padding: 9px 14px;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-family: "DM Sans", sans-serif;
  font-size: 13px;
  background: white;
  color: var(--gray-dark);
  transition: border-color 0.15s, box-shadow 0.15s;
}

#asset-search:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(34, 78, 153, 0.12);
}

.btn-mini {
  padding: 8px 14px;
  background: white;
  color: var(--primary);
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  transition: all 0.15s;
}

.btn-mini:hover {
  background: var(--blue-tint);
  border-color: var(--primary);
}

/* -------- Entity Cards (collapsible groups, matches billing) -------- */
.entity-card {
  background: var(--white);
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  margin: 0 auto 12px;
  overflow: hidden;
  max-width: 1200px;
}

.entity-card[open] .entity-header {
  border-bottom: 1px solid var(--gray-border);
}

.entity-header {
  padding: 12px 16px;
  background: #f8fafc;
  display: flex;
  justify-content: space-between;
  align-items: center;
  cursor: pointer;
  list-style: none;
  transition: background-color 0.15s;
}

.entity-header::-webkit-details-marker {
  display: none;
}

.entity-header:hover {
  background: #f1f5f9;
}

.entity-header::before {
  content: "▸";
  display: inline-block;
  margin-right: 10px;
  color: var(--primary);
  transition: transform 0.15s;
  font-size: 10px;
  font-weight: 700;
}

.entity-card[open] .entity-header::before {
  transform: rotate(90deg);
}

.entity-header .title-block {
  display: flex;
  align-items: center;
  gap: 10px;
  flex: 1;
}

.entity-header h3 {
  font-size: 14px;
  font-weight: 700;
  color: var(--primary-deep);
  margin: 0;
}

.entity-header .state-badge {
  padding: 2px 8px;
  border-radius: 4px;
  color: white;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.5px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.entity-header .state-badge.CO {
  background: var(--co-color);
}
.entity-header .state-badge.ID {
  background: var(--id-color);
}
.entity-header .state-badge.FL {
  background: var(--fl-color);
}
.entity-header .state-badge.TX {
  background: var(--tx-color);
}

.entity-header .entity-meta {
  display: flex;
  gap: 16px;
  font-size: 12px;
  color: var(--gray-text);
  align-items: center;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.entity-header .count-pill {
  font-size: 11px;
  background: var(--blue-tint);
  color: var(--primary);
  padding: 3px 10px;
  border-radius: 12px;
  font-weight: 600;
}

.entity-body {
  padding: 0;
  overflow-x: auto;
  max-height: 540px;
  overflow-y: auto;
}

/* -------- Data Table (matches .matters-table) -------- */
.matters-table {
  width: 100%;
  border-collapse: collapse;
}

.matters-table thead {
  position: sticky;
  top: 0;
  z-index: 1;
}

.matters-table thead th {
  background: var(--gray-light);
  padding: 10px 12px;
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 1.2px;
  color: var(--gray-text);
  font-weight: 700;
  text-align: left;
  border-bottom: 1px solid var(--gray-border);
  font-family: "Plus Jakarta Sans", sans-serif;
  white-space: nowrap;
}

.matters-table thead th:first-child {
  padding-left: 20px;
}

.matters-table thead th:last-child {
  padding-right: 20px;
}

.matters-table tbody td {
  padding: 9px 12px;
  font-size: 12px;
  border-bottom: 1px solid #f4f5f7;
  color: var(--gray-body);
  vertical-align: top;
}

.matters-table tbody td:first-child {
  padding-left: 20px;
}

.matters-table tbody td:last-child {
  padding-right: 20px;
}

.matters-table tbody tr:hover {
  background: #fafbfe;
}

.matters-table tbody tr:last-child td {
  border-bottom: none;
}

.matters-table .c-name {
  font-weight: 600;
  color: var(--primary-deep);
  white-space: nowrap;
}

.matters-table .mono {
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 11px;
  color: var(--gray-body);
  white-space: nowrap;
}

.matters-table .c-outlets {
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 10px;
  color: var(--gray-text);
  max-width: 220px;
}

.matters-table .c-notes {
  font-size: 11px;
  color: var(--gray-text);
  max-width: 240px;
  cursor: help;
}

.matters-table .c-cpu {
  font-size: 11px;
  color: var(--gray-text);
  max-width: 180px;
  cursor: help;
}

/* Rows hidden by search */
.asset-row.is-hidden {
  display: none;
}

.entity-card.is-empty {
  display: none;
}

/* =========================================================
   Tickets section (inline, expandable rows)
   ========================================================= */
.tickets-section {
  max-width: 1200px;
  margin: 0 auto 32px;
}

.tickets-toolbar {
  max-width: 1200px;
  margin: 0 auto 12px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  padding: 12px 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.tickets-toolbar .search-wrap {
  display: flex;
  align-items: center;
  gap: 10px;
}

#ticket-search {
  flex: 1;
  min-width: 240px;
  padding: 9px 14px;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-family: "DM Sans", sans-serif;
  font-size: 13px;
  background: white;
  color: var(--gray-dark);
  transition: border-color 0.15s, box-shadow 0.15s;
}

#ticket-search:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(34, 78, 153, 0.12);
}

.filter-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.chip {
  padding: 6px 12px;
  background: white;
  color: var(--gray-body);
  border: 1px solid var(--gray-border);
  border-radius: 14px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  transition: all 0.15s;
}

.chip:hover {
  border-color: var(--primary);
  color: var(--primary);
}

.chip.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}

.tickets-summary {
  max-width: 1200px;
  margin: 0 auto 16px;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
  gap: 10px;
}

.tickets-summary .stat {
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  padding: 12px 16px;
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.tickets-summary .stat-num {
  font-family: "Plus Jakarta Sans", sans-serif;
  font-weight: 700;
  font-size: 22px;
  color: var(--primary-deep);
  line-height: 1;
}

.tickets-summary .stat-num.urg-high {
  color: var(--accent-red);
}

.tickets-summary .stat-label {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.tickets-table-wrap {
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  overflow: hidden;
}

.tickets-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.tickets-table thead th {
  background: var(--gray-light);
  padding: 12px;
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 1.2px;
  color: var(--gray-text);
  font-weight: 700;
  text-align: left;
  border-bottom: 1px solid var(--gray-border);
  font-family: "Plus Jakarta Sans", sans-serif;
  white-space: nowrap;
}

.tickets-table thead th:first-child {
  padding-left: 16px;
  width: 36px;
}

.tickets-table thead th:last-child {
  padding-right: 20px;
}

.tickets-table tbody .ticket-row {
  cursor: pointer;
  transition: background-color 0.1s;
}

.tickets-table tbody .ticket-row td {
  padding: 11px 12px;
  border-bottom: 1px solid #f4f5f7;
  color: var(--gray-body);
  vertical-align: middle;
}

.tickets-table tbody .ticket-row td:first-child {
  padding-left: 16px;
}

.tickets-table tbody .ticket-row td:last-child {
  padding-right: 20px;
}

.tickets-table tbody .ticket-row:hover {
  background: #fafbfe;
}

.tickets-table tbody .ticket-row.is-open {
  background: var(--blue-tint);
}

.tickets-table .col-name strong {
  color: var(--primary-deep);
  font-weight: 700;
}

.tickets-table .col-reporter {
  color: var(--gray-body);
  font-size: 12px;
}

.tickets-table .col-date {
  color: var(--gray-text);
  font-size: 12px;
  white-space: nowrap;
}

.expand-btn {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--primary);
  font-size: 12px;
  padding: 2px 4px;
  transition: transform 0.15s;
  line-height: 1;
}

.ticket-row.is-open .expand-btn {
  transform: rotate(90deg);
}

/* Pills */
.cat-pill,
.urg-pill,
.status-pill {
  display: inline-block;
  padding: 3px 9px;
  border-radius: 4px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-family: "Plus Jakarta Sans", sans-serif;
  white-space: nowrap;
}

.cat-pill.cat-tech {
  background: rgba(253, 171, 61, 0.15);
  color: #b77012;
}
.cat-pill.cat-scheduling {
  background: rgba(0, 200, 117, 0.15);
  color: #047852;
}
.cat-pill.cat-equipment {
  background: rgba(223, 47, 74, 0.15);
  color: #b01c31;
}
.cat-pill.cat-other {
  background: rgba(0, 126, 181, 0.15);
  color: #025b84;
}

.urg-pill.urg-critical {
  background: #7c1d2a;
  color: white;
}
.urg-pill.urg-high {
  background: var(--accent-red);
  color: white;
}
.urg-pill.urg-medium {
  background: var(--accent-green);
  color: white;
}
.urg-pill.urg-low {
  background: var(--accent-amber);
  color: white;
}
.urg-pill.urg-none {
  background: var(--gray-border);
  color: var(--gray-text);
}

.status-pill.status-open {
  background: #dbeafe;
  color: #1e40af;
}
.status-pill.status-progress {
  background: rgba(253, 171, 61, 0.18);
  color: #92400e;
}
.status-pill.status-escalated {
  background: rgba(223, 47, 74, 0.18);
  color: #991b1b;
}
.status-pill.status-teams {
  background: rgba(80, 72, 229, 0.15);
  color: #4338ca;
}
.status-pill.status-heartbeat {
  background: rgba(0, 200, 117, 0.15);
  color: #065f46;
}
.status-pill.status-webpage {
  background: var(--blue-tint);
  color: var(--primary);
}
.status-pill.status-new {
  background: #f1f5f9;
  color: var(--gray-text);
}

/* Detail row */
.ticket-detail td {
  padding: 0 !important;
  background: var(--blue-tint);
  border-bottom: 1px solid var(--gray-border);
}

.ticket-detail-inner {
  padding: 20px 24px 22px;
}

.detail-meta-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 10px 16px;
  padding: 12px 16px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  margin-bottom: 16px;
}

.meta-item {
  display: flex;
  flex-direction: column;
  gap: 2px;
  min-width: 0;
}

.meta-item .meta-label {
  font-size: 9px;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--gray-text);
  font-weight: 700;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.meta-item .meta-value {
  font-size: 12px;
  color: var(--gray-dark);
  word-break: break-word;
}

.detail-section {
  margin-bottom: 14px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  padding: 14px 16px;
}

.detail-section h4 {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 1.2px;
  color: var(--primary);
  font-weight: 700;
  margin-bottom: 8px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.detail-body {
  font-size: 13px;
  color: var(--gray-dark);
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}

.thread-body {
  background: #f8fafc;
  border-left: 3px solid var(--primary);
  padding: 10px 12px;
  border-radius: 0 4px 4px 0;
  font-size: 12px;
}

.updates-list {
  list-style: none;
  padding: 0;
  margin: 0;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.update-item {
  padding: 10px 12px;
  background: #f8fafc;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
}

.update-meta {
  font-size: 11px;
  color: var(--gray-text);
  margin-bottom: 4px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.update-meta strong {
  color: var(--primary-deep);
  font-weight: 700;
}

.update-body {
  font-size: 12px;
  color: var(--gray-dark);
  line-height: 1.55;
  word-break: break-word;
}

.update-body p {
  margin: 4px 0;
}

.update-replies {
  list-style: none;
  padding: 0;
  margin: 8px 0 0 16px;
  border-left: 2px solid var(--gray-border);
  padding-left: 10px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.update-reply {
  padding: 6px 0;
}

.detail-footer {
  margin-top: 8px;
  text-align: right;
}

.detail-link {
  font-size: 11px;
  font-weight: 700;
  color: var(--primary);
  text-transform: uppercase;
  letter-spacing: 0.8px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.tickets-empty {
  background: white;
  border: 1px dashed var(--gray-border);
  border-radius: 6px;
  padding: 24px;
  text-align: center;
  color: var(--gray-text);
  font-size: 13px;
  margin-top: 12px;
}

.ticket-row.is-hidden,
.ticket-detail.is-hidden {
  display: none;
}

/* =========================================================
   Teams Channel Embed (MSAL + Graph API)
   ========================================================= */
.teams-embed {
  max-width: 1200px;
  margin: 0 auto 32px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 10px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
  min-height: 540px;
  max-height: 820px;
}

.teams-embed-header {
  background: #f8fafc;
  border-bottom: 1px solid var(--gray-border);
  padding: 14px 18px;
  display: flex;
  align-items: center;
  gap: 14px;
  flex-wrap: wrap;
}

.teams-embed-header .teams-title {
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: "Plus Jakarta Sans", sans-serif;
  font-weight: 700;
  font-size: 14px;
  color: var(--primary-deep);
}

.teams-embed-header .teams-title svg {
  width: 20px;
  height: 20px;
  color: #6264a7;
}

.teams-embed-header .teams-subtitle {
  font-size: 11px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.teams-embed-header .header-actions {
  display: flex;
  gap: 8px;
  margin-left: auto;
  align-items: center;
}

.teams-auth-status {
  font-size: 11px;
  color: var(--gray-text);
  display: flex;
  align-items: center;
  gap: 6px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.teams-auth-status .status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--gray-border);
  display: inline-block;
}

.teams-auth-status.connected .status-dot {
  background: var(--accent-green);
  animation: pulse 2s infinite;
}

.teams-auth-status.error .status-dot {
  background: var(--accent-red);
}

.teams-btn {
  padding: 7px 14px;
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  transition: all 0.15s;
}

.teams-btn:hover {
  background: var(--primary-dark);
}

.teams-btn.secondary {
  background: white;
  color: var(--primary);
  border: 1px solid var(--gray-border);
}

.teams-btn.secondary:hover {
  background: var(--blue-tint);
  border-color: var(--primary);
}

.teams-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

/* Config panel / setup card */
.teams-setup {
  padding: 32px 28px;
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  gap: 16px;
  background: var(--blue-tint);
  color: var(--gray-dark);
  flex: 1;
}

.teams-setup h3 {
  font-size: 18px;
  color: var(--primary-deep);
}

.teams-setup p {
  font-size: 13px;
  color: var(--gray-body);
  max-width: 620px;
  line-height: 1.6;
}

.teams-setup ol {
  text-align: left;
  max-width: 620px;
  font-size: 13px;
  color: var(--gray-body);
  padding-left: 20px;
  line-height: 1.7;
}

.teams-setup ol code {
  background: white;
  padding: 1px 6px;
  border-radius: 4px;
  border: 1px solid var(--gray-border);
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 12px;
  color: var(--primary-deep);
}

.teams-setup .setup-buttons {
  display: flex;
  gap: 8px;
  margin-top: 8px;
}

/* Config modal */
.teams-modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.45);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 200;
  padding: 24px;
}

.teams-modal-backdrop.open {
  display: flex;
}

.teams-modal {
  background: white;
  border-radius: 10px;
  max-width: 560px;
  width: 100%;
  padding: 24px 26px 22px;
  box-shadow: 0 20px 60px rgba(0, 0, 0, 0.25);
  font-family: "DM Sans", sans-serif;
}

.teams-modal h3 {
  font-family: "Plus Jakarta Sans", sans-serif;
  font-size: 18px;
  color: var(--primary-deep);
  margin-bottom: 6px;
}

.teams-modal .modal-sub {
  font-size: 12px;
  color: var(--gray-text);
  margin-bottom: 18px;
}

.teams-modal label {
  display: block;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--gray-text);
  margin-bottom: 6px;
  margin-top: 12px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.teams-modal input[type="text"] {
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-family: ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  font-size: 12px;
  color: var(--gray-dark);
}

.teams-modal input[type="text"]:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(34, 78, 153, 0.12);
}

.teams-modal .modal-actions {
  display: flex;
  gap: 8px;
  justify-content: flex-end;
  margin-top: 20px;
}

.teams-modal .modal-hint {
  font-size: 11px;
  color: var(--gray-text);
  margin-top: 4px;
  font-style: italic;
}

/* Messages list */
.teams-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px 20px;
  background: white;
  display: flex;
  flex-direction: column-reverse;
  gap: 14px;
}

.teams-messages.loading {
  align-items: center;
  justify-content: center;
  color: var(--gray-text);
  font-size: 13px;
}

.teams-message {
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  background: #fafbfe;
  overflow: hidden;
}

.teams-message.system {
  background: #f1f5f9;
  border-style: dashed;
  font-style: italic;
}

.teams-message-top {
  padding: 10px 14px 8px;
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
}

.teams-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--primary);
  color: white;
  display: grid;
  place-items: center;
  font-size: 11px;
  font-weight: 700;
  font-family: "Plus Jakarta Sans", sans-serif;
  flex-shrink: 0;
}

.teams-author {
  font-weight: 700;
  font-size: 13px;
  color: var(--primary-deep);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.teams-when {
  font-size: 11px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.teams-message-body {
  padding: 0 14px 10px;
  font-size: 13px;
  color: var(--gray-dark);
  line-height: 1.55;
  word-break: break-word;
}

.teams-message-body p {
  margin: 4px 0;
}

.teams-message-body a {
  color: var(--primary);
}

.teams-message-body img {
  max-width: 100%;
  border-radius: 4px;
}

.teams-reply-toggle {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 10px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 14px;
  font-size: 11px;
  font-weight: 600;
  color: var(--primary);
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin: 0 14px 10px;
}

.teams-reply-toggle:hover {
  background: var(--blue-tint);
  border-color: var(--primary);
}

.teams-replies {
  padding: 8px 14px 10px 46px;
  border-top: 1px solid var(--gray-border);
  display: flex;
  flex-direction: column;
  gap: 8px;
  background: white;
}

.teams-reply {
  padding: 8px 10px;
  background: #f8fafc;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-size: 12px;
}

.teams-reply .teams-message-top {
  padding: 0 0 4px;
}

.teams-reply .teams-message-body {
  padding: 0;
  font-size: 12px;
}

.teams-reply-composer {
  padding: 10px 12px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  display: flex;
  gap: 8px;
  margin-top: 4px;
}

.teams-reply-composer input {
  flex: 1;
  border: none;
  outline: none;
  font-family: "DM Sans", sans-serif;
  font-size: 12px;
  color: var(--gray-dark);
  background: transparent;
}

.teams-reply-composer button {
  padding: 5px 12px;
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 4px;
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.teams-reply-composer button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

/* New message composer (bottom) */
.teams-composer {
  border-top: 1px solid var(--gray-border);
  background: white;
  padding: 14px 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.teams-composer-row {
  display: flex;
  gap: 10px;
  align-items: flex-end;
}

.teams-composer textarea {
  flex: 1;
  min-height: 42px;
  max-height: 180px;
  resize: vertical;
  padding: 10px 12px;
  border: 1px solid var(--gray-border);
  border-radius: 8px;
  font-family: "DM Sans", sans-serif;
  font-size: 13px;
  color: var(--gray-dark);
  line-height: 1.5;
  background: #fafbfe;
}

.teams-composer textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(34, 78, 153, 0.12);
  background: white;
}

.teams-composer textarea:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.teams-composer .composer-hint {
  font-size: 10px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
  text-transform: uppercase;
  letter-spacing: 1px;
}

.teams-error {
  background: #fef2f2;
  border: 1px solid #fecaca;
  color: #991b1b;
  padding: 10px 14px;
  border-radius: 6px;
  font-size: 12px;
  margin: 12px 16px;
}

.teams-empty {
  text-align: center;
  color: var(--gray-text);
  padding: 40px 20px;
  font-size: 13px;
}

@media (max-width: 860px) {
  .teams-embed {
    min-height: 480px;
    max-height: 640px;
  }
  .teams-setup {
    padding: 22px 18px;
  }
}

/* =========================================================
   Portal Access Gate (full-page sign-in overlay)
   ========================================================= */
.portal-gate {
  position: fixed;
  inset: 0;
  background: linear-gradient(
    135deg,
    var(--primary-deep) 0%,
    var(--primary) 55%,
    var(--primary-light) 100%
  );
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  z-index: 500;
  font-family: "DM Sans", sans-serif;
}

.portal-gate[hidden] {
  display: none !important;
}

.portal-gate-card {
  background: white;
  color: var(--gray-dark);
  border-radius: 14px;
  padding: 36px 38px 32px;
  max-width: 480px;
  width: 100%;
  box-shadow: 0 30px 80px rgba(0, 0, 0, 0.3);
  text-align: center;
}

.portal-gate-card .gate-logo {
  display: flex;
  justify-content: center;
  margin-bottom: 8px;
}

.portal-gate-card .gate-logo svg {
  height: 44px;
}

.portal-gate-card h1 {
  font-family: "Plus Jakarta Sans", sans-serif;
  font-size: 22px;
  color: var(--primary-deep);
  margin: 6px 0 4px;
}

.portal-gate-card .gate-sub {
  font-size: 13px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
  margin-bottom: 24px;
}

.portal-gate-card .gate-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 12px 22px;
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  transition: all 0.15s;
  min-width: 240px;
}

.portal-gate-card .gate-btn:hover {
  background: var(--primary-dark);
  transform: translateY(-1px);
  box-shadow: 0 6px 20px rgba(34, 78, 153, 0.3);
}

.portal-gate-card .gate-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none;
}

.portal-gate-card .gate-status {
  margin-top: 18px;
  font-size: 12px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
  min-height: 18px;
}

.portal-gate-card .gate-error {
  margin-top: 14px;
  padding: 10px 14px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: 6px;
  color: #991b1b;
  font-size: 12px;
  text-align: left;
}

.portal-gate-card .gate-noaccess {
  background: #fffbeb;
  border: 1px solid #fde68a;
  color: #713f12;
  padding: 14px 16px;
  border-radius: 8px;
  margin-top: 16px;
  font-size: 12px;
  text-align: left;
  line-height: 1.55;
}

.portal-gate-card .gate-noaccess strong {
  color: #7c2d12;
  display: block;
  margin-bottom: 4px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.portal-gate-card .gate-footer {
  margin-top: 22px;
  padding-top: 14px;
  border-top: 1px solid var(--gray-border);
  font-size: 10px;
  color: var(--gray-text);
  text-transform: uppercase;
  letter-spacing: 1px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.portal-gate-card .gate-signout {
  background: none;
  border: none;
  color: var(--primary);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  margin-top: 10px;
  text-decoration: underline;
}

/* Main content hidden until gate passes */
body.gated-locked .app-header,
body.gated-locked .tab-bar,
body.gated-locked .summary-bar,
body.gated-locked main#main,
body.gated-locked .site-footer {
  visibility: hidden;
}

/* =========================================================
   Admin User Management Panel
   ========================================================= */
.admin-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 14px;
  background: rgba(255, 255, 255, 0.15);
  color: white;
  border: 1px solid rgba(255, 255, 255, 0.3);
  border-radius: 6px;
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.admin-btn:hover {
  background: rgba(255, 255, 255, 0.25);
}

.admin-modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 400;
  padding: 24px;
  font-family: "DM Sans", sans-serif;
}

.admin-modal-backdrop.open {
  display: flex;
}

.admin-modal {
  background: white;
  border-radius: 12px;
  max-width: 720px;
  width: 100%;
  max-height: 86vh;
  display: flex;
  flex-direction: column;
  box-shadow: 0 30px 80px rgba(0, 0, 0, 0.3);
  overflow: hidden;
}

.admin-modal-header {
  padding: 18px 22px 14px;
  border-bottom: 1px solid var(--gray-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.admin-modal-header h2 {
  font-family: "Plus Jakarta Sans", sans-serif;
  font-size: 18px;
  color: var(--primary-deep);
}

.admin-modal-header .close-btn {
  background: none;
  border: none;
  font-size: 22px;
  color: var(--gray-text);
  cursor: pointer;
  line-height: 1;
  padding: 4px 8px;
}

.admin-modal-header .close-btn:hover {
  color: var(--primary);
}

.admin-modal-body {
  padding: 18px 22px;
  overflow-y: auto;
  flex: 1;
}

.admin-add-form {
  background: var(--blue-tint);
  border-radius: 8px;
  padding: 14px 16px;
  margin-bottom: 18px;
}

.admin-add-form h3 {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--primary);
  margin-bottom: 10px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.admin-add-form .form-grid {
  display: grid;
  grid-template-columns: 1.4fr 1fr auto auto;
  gap: 8px;
  align-items: center;
}

.admin-add-form input[type="email"],
.admin-add-form input[type="text"] {
  padding: 9px 12px;
  border: 1px solid var(--gray-border);
  border-radius: 6px;
  font-family: "DM Sans", sans-serif;
  font-size: 13px;
  background: white;
  color: var(--gray-dark);
}

.admin-add-form input:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(34, 78, 153, 0.12);
}

.admin-add-form .checkbox-wrap {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--gray-body);
  font-family: "Plus Jakarta Sans", sans-serif;
  white-space: nowrap;
}

.admin-add-form button {
  padding: 9px 16px;
  background: var(--primary);
  color: white;
  border: none;
  border-radius: 6px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  font-family: "Plus Jakarta Sans", sans-serif;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.admin-add-form button:hover {
  background: var(--primary-dark);
}

.admin-add-form button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.admin-users-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.admin-users-table thead th {
  background: var(--gray-light);
  padding: 10px 12px;
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 1px;
  color: var(--gray-text);
  font-weight: 700;
  text-align: left;
  border-bottom: 1px solid var(--gray-border);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.admin-users-table tbody td {
  padding: 11px 12px;
  border-bottom: 1px solid #f4f5f7;
  color: var(--gray-body);
  vertical-align: middle;
}

.admin-users-table tbody tr:hover {
  background: #fafbfe;
}

.admin-users-table .u-email {
  font-weight: 600;
  color: var(--primary-deep);
}

.admin-users-table .u-role {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  padding: 3px 9px;
  border-radius: 4px;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.admin-users-table .u-role.admin {
  background: rgba(34, 78, 153, 0.12);
  color: var(--primary);
}

.admin-users-table .u-role.user {
  background: #f1f5f9;
  color: var(--gray-text);
}

.admin-users-table .row-actions {
  display: flex;
  gap: 6px;
  justify-content: flex-end;
}

.admin-users-table .row-actions button {
  padding: 5px 10px;
  background: white;
  border: 1px solid var(--gray-border);
  border-radius: 4px;
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  cursor: pointer;
  color: var(--gray-body);
  font-family: "Plus Jakarta Sans", sans-serif;
}

.admin-users-table .row-actions .btn-promote:hover {
  background: var(--blue-tint);
  color: var(--primary);
  border-color: var(--primary);
}

.admin-users-table .row-actions .btn-remove:hover {
  background: #fef2f2;
  color: var(--accent-red);
  border-color: var(--accent-red);
}

.admin-modal-footer {
  padding: 14px 22px;
  background: var(--gray-light);
  border-top: 1px solid var(--gray-border);
  font-size: 11px;
  color: var(--gray-text);
  font-family: "Plus Jakarta Sans", sans-serif;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.admin-modal .err {
  padding: 10px 14px;
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: 6px;
  color: #991b1b;
  font-size: 12px;
  margin-bottom: 12px;
}

@media (max-width: 640px) {
  .admin-add-form .form-grid {
    grid-template-columns: 1fr;
  }
  .admin-users-table .u-name,
  .admin-users-table .u-added {
    display: none;
  }
}

@media (max-width: 860px) {
  .tickets-table .col-reporter,
  .tickets-table .col-category,
  .tickets-table .col-date {
    display: none;
  }
  .tickets-table .col-urgency,
  .tickets-table .col-status {
    font-size: 10px;
  }
  .ticket-detail-inner {
    padding: 14px 14px 16px;
  }
}

/* -------- Footer -------- */
.site-footer {
  border-top: 1px solid var(--gray-border);
  background: white;
  padding: 20px 32px;
  margin-top: 48px;
}

.footer-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  font-size: 12px;
  color: var(--gray-text);
  max-width: 1200px;
  margin: 0 auto;
  font-family: "Plus Jakarta Sans", sans-serif;
}

.footer-links a {
  color: var(--gray-text);
  margin-left: 6px;
}
.footer-links a:hover {
  color: var(--primary);
}

/* -------- Responsive -------- */
@media (max-width: 860px) {
  .app-header {
    padding: 0 20px;
    height: 58px;
  }

  .app-header .brand svg {
    height: 32px;
  }

  .app-header .brand-tag,
  .app-header .right-controls .user-badge,
  .app-header .refresh-indicator {
    display: none;
  }

  .tab-bar {
    padding: 0 20px;
    overflow-x: auto;
  }

  .tab {
    padding: 12px 16px;
    font-size: 13px;
    white-space: nowrap;
  }

  .summary-bar {
    padding: 10px 20px;
    font-size: 12px;
    gap: 14px;
  }

  .container-main {
    padding: 20px 20px 40px;
  }

  .assets-controls {
    padding: 10px 12px;
  }

  #asset-search {
    min-width: 0;
    width: 100%;
  }
}