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	Ticket	Reporter	Category	Urgency	Status	Date
	Bonneville 7 - No Witness Box View	jbonfilio	Equipment	High	Teams	Apr 8, 2026
Ticket ID11706816341 Reporterjbonfilio Email— Phone— CourtroomBonneville 7 Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue Jennifer BOnfilio bonnevllel 7. they called a witness but there's no tile showing tghe witness box ?? Teams Thread Replies Jordan Vince (4:40 PM): I'm investigating now Jennifer, standby Jordan Vince (4:43 PM): We positioned the camera on the witness next to the judge, we only have 4 cameras in this courtroom! jbonfilio (4:50 PM): thx jbonfilio (6:04 PM): Jennifer Bonfilio in Bonneville 7 done for the day. I have ENDED MATTER. Thanks! Jordan Vince (6:07 PM): Thanks Jennifer! Have a great evening. Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (5): Jordan Vince (4:40 PM): I'm investigating now Jennifer, standby Jordan Vince (4:43 PM): We positioned the camera on the witness next to the judge, we only have 4 cameras in this courtroom! jbonfilio (4:50 PM): thx jbonfilio (6:04 PM): Jennifer Bonfilio in Bonneville 7 done for the day. I have ENDED MATTER. Thanks! Jordan Vince (6:07 PM): Thanks Jennifer! Have a great evening. Open on monday.com →
	Eagle County 4 - Bad Video Quality	amycourtreporter	Tech & Software	High	Teams	Apr 8, 2026
Ticket ID11706813377 Reporteramycourtreporter Email— Phone— CourtroomEagle County 4 Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue @amyfleming I'm in Eagle County 4 this morning. The video is really bad. Normally I don't say anything, but I'm having trouble identifying which attorney is speaking because it's so patchy and behind. Teams Thread Replies Jordan Vince (11:30 AM): Morning Amy, thanks for letting me know and I apologize for tech issues! I'm going to quickly swap your system to the BU so we can troubleshoot the PRI. This should help with the video amycourtreporter (11:30 AM): Okay, thank you. Jordan Vince (11:31 AM): Cams should've gone down for a few seconds. BU is streaming now Jordan Vince (11:31 AM): Coming into observe for a minute or two amycourtreporter (11:31 AM): Much, much better. Jordan Vince (11:32 AM): Awesome!!! Jordan Vince (11:32 AM): Let me know if it starts to act up again. amycourtreporter (11:32 AM): Okay. Thanks so much. Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (8): Jordan Vince (11:30 AM): Morning Amy, thanks for letting me know and I apologize for tech issues! I'm going to quickly swap your system to the BU so we can troubleshoot the PRI. This should help with the video amycourtreporter (11:30 AM): Okay, thank you. Jordan Vince (11:31 AM): Cams should've gone down for a few seconds. BU is streaming now Jordan Vince (11:31 AM): Coming into observe for a minute or two amycourtreporter (11:31 AM): Much, much better. Jordan Vince (11:32 AM): Awesome!!! Jordan Vince (11:32 AM): Let me know if it starts to act up again. amycourtreporter (11:32 AM): Okay. Thanks so much. Open on monday.com →
	Ada 503 - Stuttering Reset Request	marybforrevo@gmail.com	Tech & Software	High	Teams	Apr 6, 2026
Ticket ID11700170078 Reportermarybforrevo@gmail.com Email— Phone— CourtroomAda 503 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue In Ada 503 we are in recess until 1:00. The stuttering has gotten pretty bad already. May we please reset over this lunch break? Teams Thread Replies Jordan Vince (1:47 PM): Hey Mary, yes we can take a look now. Thanks for letting me know about recess. marybforrevo@gmail.com (2:56 PM): We're about to start back up, and the stuttering is really bad. Probably not much to do about it at this point though. marybforrevo@gmail.com (3:00 PM): My kingdom, such as it is, for a refresh video button. Jordan Vince (3:01 PM): I'm in here with you just observing the cameras. We are getting in contact with the internet provider for the courthouse. Jordan Vince (3:02 PM): And yes to refresh video button- I had passed this along to the development team last week for implementation Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (5): Jordan Vince (1:47 PM): Hey Mary, yes we can take a look now. Thanks for letting me know about recess. marybforrevo@gmail.com (2:56 PM): We're about to start back up, and the stuttering is really bad. Probably not much to do about it at this point though. marybforrevo@gmail.com (3:00 PM): My kingdom, such as it is, for a refresh video button. Jordan Vince (3:01 PM): I'm in here with you just observing the cameras. We are getting in contact with the internet provider for the courthouse. Jordan Vince (3:02 PM): And yes to refresh video button- I had passed this along to the development team last week for implementation Open on monday.com →
	TF2 - Missing Invite	amycourtreporter	Scheduling & Jobs	High	Teams	Apr 6, 2026
Ticket ID11700144754 Reporteramycourtreporter Email— Phone— CourtroomTF2 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue @amyfleming Good morning. I am not seeing an invite for TF2 this morning. I have one for every other day this week but not today. Teams Thread Replies Jordan Vince (9:41 AM): Good morning Amy! Hope you had a great Easter weekend. I just pulled up the matter details and I see you listed on it for today.. can you refresh your dashboard for me? It should be reflecting on there. I can resend it to your email now. amycourtreporter (9:41 AM): I see it in my email now. Thank you. Updates (1) Jonathan Vince · Apr 8, 2026 1:57 PM Thread Replies (2): Jordan Vince (9:41 AM): Good morning Amy! Hope you had a great Easter weekend. I just pulled up the matter details and I see you listed on it for today.. can you refresh your dashboard for me? It should be reflecting on there. I can resend it to your email now. amycourtreporter (9:41 AM): I see it in my email now. Thank you. Open on monday.com →
	Ada 503/504/507/508 - Video Stuttering/Claymation	marybforrevo	Equipment	High	Teams	Apr 2, 2026
Ticket ID11672136797 Reportermarybforrevo Email— Phone— CourtroomAda County Date SubmittedApr 2, 2026 GroupTeams Channel Support Last UpdatedApr 3, 2026 11:07 PM Issue Hello! I have noticed in several courtrooms that by the end of the day the video is very stop and start. Sorry, that sent before I was done with it. Anyways I'm in 503 today and it's already claymation. We're at lunch break now and I have left the room. Wondering if we could reset over this hour and if that might help. Teams Thread Replies Jordan Vince (2:06 PM): Hey Mary, thanks for letting us know! We will investigate this now and see what we can do. What other courtrooms have you noticed this in? marybforrevo (2:08 PM): 503 and 504 for sure. 507 and 508 but not as bad. Remember being really bad in Twin Falls 1. Happened in Bonneville too. Jordan Vince (2:11 PM): Thank you for the information! I didn't hear anything yesterday regarding this from other Reporters so this is helpful. Jordan Vince (2:14 PM): Mary, we noticed the video stutters in your room as mentioned so we swapped 503 to the BU to resolve for now. marybforrevo (2:15 PM): Thanks! marybforrevo (5:18 PM): Stuttering (like that word!) in 503 again/still. My experience has been that it will just progressively get worse. Jordan Vince (5:23 PM): I'm coming in now to see for myself also. We will investigate Jordan Vince (5:23 PM): Probably needs a reboot once you have concluded. marybforrevo (5:26 PM): We just finished Jordan Vince (5:26 PM): I was just about to ask- looks like that last hearing has concluded. Thank you Jordan Vince (5:27 PM): Please leave matter open so we can troubleshoot Jordan Vince (5:27 PM): We will close it marybforrevo (5:28 PM): I think I actually did just exit the room and not close the matter, completely serendipitously. Jordan Vince (5:28 PM): LOL! Well in this case, that's fine- thank you! Jordan Vince (5:28 PM): Have a great evening. marybforrevo (5:28 PM): Thanks. You too. --- Apr 3 follow-up --- marybforrevo (1:08 PM): 508 is stuttering. Could we maybe reset over lunch? We are in recess until 1:30. Do you want me to keep the matter open? Jordan Vince (1:09 PM): Hey Mary, yes please always let me know any functionality issues you notice. We can reboot and swap to BU. Jordan Vince (1:14 PM): We swapped you to the BU while we troubleshoot the PRI. Stuttering looks minimal with this now. I am monitoring. marybforrevo (1:39 PM): Okay. Thanks. The stuttering generally starts out minimal and pro... Updates (1) Jonathan Vince · Apr 3, 2026 11:10 PM Thread Replies (22): Jordan Vince (2:06 PM): Hey Mary, thanks for letting us know! We will investigate this now and see what we can do. What other courtrooms have you noticed this in? marybforrevo (2:08 PM): 503 and 504 for sure. 507 and 508 but not as bad. Remember being really bad in Twin Falls 1. Happened in Bonneville too. Jordan Vince (2:11 PM): Thank you for the information! I didn't hear anything yesterday regarding this from other Reporters so this is helpful. Jordan Vince (2:14 PM): Mary, we noticed the video stutters in your room as mentioned so we swapped 503 to the BU to resolve for now. marybforrevo (2:15 PM): Thanks! marybforrevo (5:18 PM): Stuttering (like that word!) in 503 again/still. My experience has been that it will just progressively get worse. Jordan Vince (5:23 PM): I'm coming in now to see for myself also. We will investigate Jordan Vince (5:23 PM): Probably needs a reboot once you have concluded. marybforrevo (5:26 PM): We just finished Jordan Vince (5:26 PM): I was just about to ask- looks like that last hearing has concluded. Thank you Jordan Vince (5:27 PM): Please leave matter open so we can troubleshoot Jordan Vince (5:27 PM): We will close it marybforrevo (5:28 PM): I think I actually did just exit the room and not close the matter, completely serendipitously. Jordan Vince (5:28 PM): LOL! Well in this case, that's fine- thank you! Jordan Vince (5:28 PM): Have a great evening. marybforrevo (5:28 PM): Thanks. You too. --- Apr 3 follow-up --- marybforrevo (1:08 PM): 508 is stuttering. Could we maybe reset over lunch? We are in recess until 1:30. Do you want me to keep the matter open? Jordan Vince (1:09 PM): Hey Mary, yes please always let me know any functionality issues you notice. We can reboot and swap to BU. Jordan Vince (1:14 PM): We swapped you to the BU while we troubleshoot the PRI. Stuttering looks minimal with this now. I am monitoring. marybforrevo (1:39 PM): Okay. Thanks. The stuttering generally starts out minimal and progresses as time goes on. Mike Hewitt (2:25 PM): Mary thank you for this feedback. We are investigating this reoccurring issue marybforrevo (2:28 PM): No worries. Thank you! Open on monday.com →
	Blaine PRI talk-back	—	Equipment	High	In Progress	Apr 2, 2026
Ticket ID11668659382 Reporter— Email— Phone— CourtroomBlaine PRI Date SubmittedApr 2, 2026 GroupEscalated Last UpdatedApr 3, 2026 1:57 PM Issue Blaine Pri has no talk back. BU is unaffected by this issue. Escalation / Internal Notes Jeff is aware and troubleshooting. Open on monday.com →
	Twin Falls 206 - Cameras	dmichellewarren	Equipment	High	Teams	Mar 30, 2026
Ticket ID11657100416 Reporterdmichellewarren Email— Phone— CourtroomTwin Falls 206 Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:36 AM Issue @denisewarren-twin falls 1 (206)-cameras are not on yet. I have been in the room for a half an hour now. [8 replies] Follow-up: it's up now Teams Thread Replies Jordan Vince (10:49 AM): You must've messaged the second I turned them on! I'm coming in now to test with you. dmichellewarren (10:50 AM): haha thk you! dmichellewarren (10:50 AM): hey, Jordan. they are bringing in a jury panel and talking about moving us to #2. I messaged Alice. I guess we need to confirm and I need a link. Alice George (10:54 AM): We have a reporter covering the trial in #2/204. Not sure exactly what they are planning. I have reached out to the clerk for Judge Hancock Jordan Vince (10:54 AM): Okay, keep me posted please! I just swapped you to the BU for clearer cameras. Much better. dmichellewarren (10:58 AM): I just talked to the clerk and we are switching. So the clerk that is in 2 needs the link to 1 and I need the link to courtroom 2. I let Alice know. I will log off. Updates (1) Jonathan Vince · Apr 1, 2026 11:12 PM Thread Replies (Mon 3/30): Jordan Vince (10:49 AM): You must've messaged the second I turned them on! I'm coming in now to test with you. dmichellewarren (10:50 AM): haha thk you! hey, Jordan. they are bringing in a jury panel and talking about moving us to #2. I messaged Alice. I guess we need to confirm and I need a link. Alice George (10:54 AM): We have a reporter covering the trial in #2/204. Not sure exactly what they are planning. I have reached out to the clerk for Judge Hancock Jordan Vince (10:54 AM): Okay, keep me posted please! I just swapped you to the BU for clearer cameras. Much better. dmichellewarren (10:58 AM): I just talked to the clerk and we are switching. So the clerk that is in 2 needs the link to 1 and I need the link to courtroom 2. I let Alice know. I will log off. Open on monday.com →
	Ada 507 - Audio	amycourtreporter	Equipment	High	Teams	Mar 30, 2026
Ticket ID11657116767 Reporteramycourtreporter Email— Phone— CourtroomAda 507 Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:33 AM Issue @amyfleming - I cannot hear in Ada 507 [6 replies] Teams Thread Replies Jordan Vince (10:42 AM): Got it, working on it now. Can you refresh your page for me? amycourtreporter (10:43 AM): Just refreshed. Still nothing. Jordan Vince (10:43 AM): Copy, swapping systems. Cams will go down for a few seconds. I am hearing noise now! Can you confirm? amycourtreporter (10:45 AM): I can hear. Thank you. Updates (1) Jonathan Vince · Apr 1, 2026 11:11 PM Thread Replies (Mon 3/30): Jordan Vince (10:42 AM): Got it, working on it now. Can you refresh your page for me? amycourtreporter (10:43 AM): Just refreshed. Still nothing. Jordan Vince (10:43 AM): Copy, swapping systems. Cams will go down for a few seconds. I am hearing noise now! Can you confirm? amycourtreporter (10:45 AM): I can hear. Thank you. Open on monday.com →
	Courtroom - Audio	Cheryl Hansberry	Equipment	High	Teams	Mar 30, 2026
Ticket ID11657113008 ReporterCheryl Hansberry Email— Phone— CourtroomCourtroom Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:32 AM Issue Cheryl Hansberry I heard you, Jordan. They aren't hearing me in the courtroom. [23 replies] Teams Thread Replies Jordan Vince (10:45 AM): Has anyone come in yet? Cheryl Hansberry (10:45 AM): Yes. And I tried to talk to them and they didn't hear me. Jordan Vince (10:47 AM): Copy that. We're on it Cheryl Hansberry (10:48 AM): I always log into Zoom and CVN. I can "talk" to them that way if necessary. Jordan Vince (10:50 AM): We are quickly restarting now! For the audio Cheryl Hansberry (11:02 AM): Is there presently a way to mute and successfully unmute the 2.0 portal so that I can toggle between 2.0 and Zoom for the best audio? The audio in Blaine isn't ideal - huge courtroom, lots of Zoom hearings - and I need to be able to select the audio feed that has the best audio. Jordan Vince (11:09 AM): Let me inquire quickly with the team and see if we have a function for that, I know we can turn off the mics on our end which we might have to do if you plan to use Zoom for Audio. We are muting our system now so you can use the Zoom audio! Cheryl Hansberry (11:47 AM): can you switch 2.0 back on now, please? We're done with Zoom until this afternoon. Jordan Vince (11:48 AM): Yes of course! Back on now! Cheryl Hansberry (12:47 PM): Blaine is an odd duck. Judge Williamson covers multiple jurisdictions, criminal and civil matters, and much of the time Zoom is used. Sometimes the Zoom audio is fine from within the courtroom; other times I have to listen through the Zoom app. I 100% need the flexibility to switch at will between the two depending on the audio quality. I sometimes have to switch between audio sources within the same hearing because of echo, etc. Jeff Pierson (12:50 PM): connecting now Cheryl Hansberry (12:50 PM): I'm using the 2.0 audio right now. it's all fine. Jeff Pierson (12:50 PM): understood marybforrevo (12:56 PM): In case it helps, Cheryl, what I use is the old windows volume mixer. Hit windows key+r and type in sndvol.exe. That opens the old mixer, and then you can mute your browser or your Zoom app as you please. Pretty sure you can do the same thing... Updates (1) Jonathan Vince · Apr 1, 2026 11:10 PM Thread Replies (Mon 3/30 - 23 replies): Jordan Vince (10:45 AM): Has anyone come in yet? chansberry03 (10:45 AM): Yes. And I tried to talk to them and they didn't hear me. Jordan Vince (10:47 AM): Copy that. We're on it chansberry03 (10:48 AM): I always log into Zoom and CVN. I can "talk" to them that way if necessary. Jordan Vince (10:50 AM): We are quickly restarting now! For the audio chansberry03 (11:02 AM): Cheryl Hansberry is there presently a way to mute and successfully unmute the 2.0 portal so that I can toggle between 2.0 and Zoom for the best audio? The audio in Blaine isn't ideal - huge courtroom, lots of Zoom hearings - and I need to be able to select the audio feed that has the best audio. Jordan Vince (11:09 AM): Let me inquire quickly with the team and see if we have a function for that, I know we can turn off the mics on our end which we might have to do if you plan to use Zoom for Audio. We are muting our system now so you can use the Zoom audio! chansberry03 (11:47 AM): can you switch 2.0 back on now, please? We're done with Zoom until this afternoon. Jordan Vince (11:48 AM): Yes of course! Back on now! chansberry03 (12:47 PM): Blaine is an odd duck. Judge Williamson covers multiple jurisdictions, criminal and civil matters, and much of the time Zoom is used. Sometimes the Zoom audio is fine from within the courtroom; other times I have to listen through the Zoom app. I 100% need the flexibility to switch at will between the two depending on the audio quality. Jeff Pierson (12:50 PM): connecting now chansberry03 (12:50 PM): I'm using the 2.0 audio right now. it's all fine. Jeff Pierson (12:50 PM): understood marybforrevo (12:56 PM): In case it helps, Cheryl, what I use is the old windows volume mixer. Hit windows key+r and type in sndvol.exe. That opens the old mixer, and then you can mute your browser or your Zoom app as you please. Pretty sure you can do the same thing through the newer volume mixer, but I find the old one easier to handle. Jeff Pierson (12:57 PM): excellent idea chansberry03 (1:14 PM): Get the heck OUTTA HERE! I've been fighting this courtroom audio issue for three years! So much easier to use that control panel than to manage audio in two separate apps plus audio volume. MVP goes to Mary! Jordan Vince (1:15 PM): Mary is always looking out for others! Thank you Mary!! Alice George (1:15 PM): you are AWESOME, Mary marybforrevo (1:17 PM): Aww shucks. Happy to help. Open on monday.com →
	Blackfoot - Audio	WeyerRPR	Equipment	High	Teams	Mar 30, 2026
Ticket ID11657112950 ReporterWeyerRPR Email— Phone— CourtroomBlackfoot Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:30 AM Issue Jordan, they cannot hear me in the CR. I do not know if I am going to need a link to their zoom meeting. [11 replies] Teams Thread Replies Jordan Vince (10:38 AM): I'm swapping to BU now. Will inquire about Zoom as alternative. Alice George can you inquire? WeyerRPR (1:35 PM): The audio in blackfoot is a mess again, crying over here ,. I am in 2.0 WeyerRPR (1:35 PM): they just recessed until 1 Jordan Vince (1:36 PM): Ugh! No tears, we got this together!! We can reboot some equipment now that you are on recess. WeyerRPR (1:37 PM): Thank you. Should I also reboot?> Jordan Vince (1:38 PM): A simple refresh might help! But we will reboot our side momentarily. You are more than welcome to leave the room for the recess also, but please do not hit 'end matter.' 😊 WeyerRPR (2:45 PM): 👍💪 WeyerRPR (4:43 PM): audio in BF Jordan Vince (4:45 PM): Coming in to troubleshoot now. I caught it being distorted, I refreshed and it's back to normal... for now. I'll listen in for a bit. Is it better for you? WeyerRPR (4:46 PM): yes ty Updates (1) Jonathan Vince · Apr 1, 2026 11:08 PM Thread Replies (Mon 3/30): Jordan Vince (10:38 AM): I'm swapping to BU now. Will inquire about Zoom as alternative. Alice George can you inquire? WeyerRPR (1:35 PM): The audio in blackfoot is a mess again, crying over here... I am in 2.0 / they just recessed until 1 Jordan Vince (1:36 PM): Ugh! No tears, we got this together!! We can reboot some equipment now that you are on recess. WeyerRPR (1:37 PM): Thank you. Should I also reboot? Jordan Vince (1:38 PM): A simple refresh might help! But we will reboot our side momentarily. You are more than welcome to leave the room for the recess also, but please do not hit 'end matter.' WeyerRPR (2:45 PM): [thumbs up] WeyerRPR (4:43 PM): audio in BF Jordan Vince (4:45 PM): Coming in to troubleshoot now. I caught it being distorted, I refreshed and it's back to normal... for now. I'll listen in for a bit. Is it better for you? WeyerRPR (4:46 PM): yes ty Open on monday.com →
	Blackfoot - Audio	dmichellewarren	Equipment	High	Teams	Apr 1, 2026
Ticket ID11657116993 Reporterdmichellewarren Email— Phone— CourtroomBlackfoot Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue Jonathan-BLACKFOOT I cannot hear at ll. It's garbled [1 reply] Teams Thread Replies Jordan Vince (12:30 PM): We are on it! Updates (1) Jonathan Vince · Apr 1, 2026 11:30 PM Jordan Vince (12:30 PM): We are on it! Open on monday.com →
	Summit - Jury Box Mics	alainakvernevig	Equipment	Medium	Teams	Apr 8, 2026
Ticket ID11706816231 Reporteralainakvernevig Email— Phone— CourtroomSummit Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue i'm in summit and need the mics for the jury box turned on. can someone tell me how to do this? Teams Thread Replies Jonathan Vince (2:56 PM): Please select Control Courtroom Device and the select the jury mic from the drop down selection alainakvernevig (2:57 PM): i got it! thanks! Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (2): Jonathan Vince (2:56 PM): Please select Control Courtroom Device and the select the jury mic from the drop down selection alainakvernevig (2:57 PM): i got it! thanks! Open on monday.com →
	Denver 2F / Alamosa C - Audio Request	asmaher35	Tech & Software	Medium	Teams	Apr 8, 2026
Ticket ID11706794757 Reporterasmaher35 Email— Phone— CourtroomDenver 2F / Alamosa C Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue I need Denver 2F audio for 2/27/2026 please Teams Thread Replies Jordan Vince (11:05 AM): Good morning Amanda! I'll get that over to you in a few. asmaher35 (11:05 AM): Thanks, I'll miss being able to pull it myself! asmaher35 (11:06 AM): I could also use Alamosa C from 3/26/26 as well. TIA! Jordan Vince (11:09 AM): Denver 2F 2/27/26 Jordan Vince (11:13 AM): Alamosa C 3/26/26 Jordan Vince (11:13 AM): In the future I anticipate them implementing a way to access your recordings! asmaher35 (11:13 AM): whew! thx Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (7): Jordan Vince (11:05 AM): Good morning Amanda! I'll get that over to you in a few. asmaher35 (11:05 AM): Thanks, I'll miss being able to pull it myself! asmaher35 (11:06 AM): I could also use Alamosa C from 3/26/26 as well. TIA! Jordan Vince (11:09 AM): Denver 2F 2/27/26 Jordan Vince (11:13 AM): Alamosa C 3/26/26 Jordan Vince (11:13 AM): In the future I anticipate them implementing a way to access your recordings! asmaher35 (11:13 AM): whew! thx Open on monday.com →
	Ada 503 - Old Portal Access / Audio Request	chansberry03	Tech & Software	Medium	Teams	Apr 8, 2026
Ticket ID11706800899 Reporterchansberry03 Email— Phone— CourtroomAda 503 Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:31 AM Issue Jordan Vince Tried logging into old portal to pull audio. Message says my user has been suspended. Are we no longer able to access info on the old portal? I transcribe for a reporter who is no longer with Revo and I need access to her audio files. So do I send an email to support in order to get the audio? Teams Thread Replies Jordan Vince (10:11 AM): Good morning Cheryl! Since we have moved over to the 2.0 portal, we have disabled the user features in 1.0. Let me know which day and court for the recording and I will pull it and drop it here in this chat for you chansberry03 (10:12 AM): 8/18/25 Ada 503. Thanks! Jordan Vince (10:14 AM): Got it, give me a few and I'll get it sent over! chansberry03 (10:19 AM): GAH! Sorry I called you "Hon" - it comes from working in Baltimore County, where everyone was "Hon". Jordan Vince (10:22 AM): Haha! No worries at all, I lived in NoVA for years so I am familiar with the endearing remarks, I didn't even think twice about it chansberry03 (10:51 AM): Cheryl Hansberry just reporting that 503 is stop-action again. I've refreshed. the page. I can deal with it. I just won't look. LOL Jordan Vince (10:56 AM): I can see it happening also, we are actively working on resolving the internet issue on site for Ada County! Jordan Vince (11:04 AM): Ada 503 8/18/25 [attachment] Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (8): Jordan Vince (10:11 AM): Good morning Cheryl! Since we have moved over to the 2.0 portal, we have disabled the user features in 1.0. Let me know which day and court for the recording and I will pull it and drop it here in this chat for you chansberry03 (10:12 AM): 8/18/25 Ada 503. Thanks! Jordan Vince (10:14 AM): Got it, give me a few and I'll get it sent over! chansberry03 (10:19 AM): GAH! Sorry I called you "Hon" - it comes from working in Baltimore County, where everyone was "Hon". Jordan Vince (10:22 AM): Haha! No worries at all, I lived in NoVA for years so I am familiar with the endearing remarks, I didn't even think twice about it chansberry03 (10:51 AM): Cheryl Hansberry just reporting that 503 is stop-action again. I've refreshed. the page. I can deal with it. I just won't look. LOL Jordan Vince (10:56 AM): I can see it happening also, we are actively working on resolving the internet issue on site for Ada County! Jordan Vince (11:04 AM): Ada 503 8/18/25 [attachment] Open on monday.com →
	Blackfoot 1 - Case Settled	jbonfilio	Scheduling & Jobs	Medium	Teams	Apr 6, 2026
Ticket ID11700152424 Reporterjbonfilio Email— Phone— CourtroomBlackfoot 1 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue I'm hearing someone in Blackfoot 1 that the parties settled Follow-up: Jordan Vince can you please confirm before i disconnect? Follow-up: update: i just spoke with the clerk. the case settled but they are going to move criminal calendar in blackfoot1 with judge Thompson starting at 11:45 and go until 5pm. they told me if they're not done by 5pm to disconnect Follow-up: and they will record it. Teams Thread Replies Jordan Vince (10:36 AM): Standby! Alice George can we inquire about this please? Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (1): Jordan Vince (10:36 AM): Standby! Alice George can we inquire about this please? Open on monday.com →
	Ada 503 - Camera Movement Delay	marybforrevo@gmail.com	Equipment	Medium	Teams	Apr 6, 2026
Ticket ID11700144597 Reportermarybforrevo@gmail.com Email— Phone— CourtroomAda 503 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue In Ada 503, when I go to move the camera, it takes a few seconds between the click and the movement. No one's in the courtroom yet, so I can't judge the stuttering, though maybe that's a sign of it? Follow-up: The camera just went off and on again, and now they're adjusting normally. Did you do that? Teams Thread Replies marybforrevo@gmail.com (9:53 AM): The camera just went off and on again, and now they're adjusting normally. Did you do that? Jordan Vince (9:53 AM): Morning Mary! Thanks for letting me know, I did notice the lag when I moved cams also- I just switched the system to the BU with hopes it gives us better functionality today. Jordan Vince (9:53 AM): Yes that was me! Updates (1) Jonathan Vince · Apr 8, 2026 1:57 PM Thread Replies (3): marybforrevo@gmail.com (9:53 AM): The camera just went off and on again, and now they're adjusting normally. Did you do that? Jordan Vince (9:53 AM): Morning Mary! Thanks for letting me know, I did notice the lag when I moved cams also- I just switched the system to the BU with hopes it gives us better functionality today. Jordan Vince (9:53 AM): Yes that was me! Open on monday.com →
	Ada County Courts Stuttering Cameras	Mary Barrows	Equipment	Medium	In Progress	Apr 2, 2026
Ticket ID11668808259 ReporterMary Barrows Email— Phone— CourtroomAda County Date SubmittedApr 2, 2026 GroupSupport Heart Beat Last UpdatedApr 6, 2026 7:58 PM Issue Ada County courts, 503, 504, 507 and 508 all seem to be experiencing stuttering issues with the cameras at different times throughout the sessions. It gradually gets worse the more the system is running, occasionally requiring swapping to the BU to the remainder of the proceedings. Mary stated today 508 PRI was seeing this again, we have swapped her over once I confirmed the functionality issue on the portal. This could be hardware related, or ISP related. Escalation / Internal Notes This is to confirm that ticket 34203692 has been created regarding your service. 1 Creation 2 Analysis 3 Repair 4 Validation 5 Auto Close 6 Closed Next update by: 2026-04-06 20:55 GMT This notification is sent from an unmonitored email account. Click here and hit Send to reply to this email. Customer Name: Revolutionary Text LLC Billing Account Number: 89683291 Customer Ticket ID: JV Parent Ticket ID: Service Identifier: MVL-198313 Ticket Created On: MVL-198313 Product: Fiber+ Internet Bandwidth: 50 Mbps Symptom: Throughput Issues Ticket Opened: 2026-04-06 19:55 GMT A Location Name: A Location Address: 200 W FRONT ST, BOISE, ID USA, 83702-7300 Ticket Opened A Loc: Z Location Name: Z Location Address: 200 W FRONT ST, BOISE, ID USA, 83702-7300 Ticket Opened Z Loc: Notes History: 2026-04-06 19:55:55 GMT - Packet loss to how many sites? : All Sites Source IP have trouble : 4.36.10.70 Destination IP having trouble : 4.36.10.69 Ask the customer for a ping test and/or traceroute Ping and/or Traceroute has to be to the destination IP and needs to be performed directly from Router or Desktop, not third party software like ping plotter. Updates (1) Jordan Vince · Apr 3, 2026 2:03 PM Mary submitted a support chat today mentioning claymation/stuttering cameras in her Ada 503 session, but mentioned she has been experiencing this in other Ada County courts including 504, 507 and 508. I joined the matter to confirm the functionality issue with the cameras, and swapped her system to the BU and the cameras improved. We need to troubleshoot what might be happening in the background with our system, or see if its ISP related as it appears to be occurring across all Ada county courts. Open on monday.com →
	Ada 504 - Recording Confusion	carolgreco13	Tech & Software	Medium	Teams	Apr 2, 2026
Ticket ID11672145138 Reportercarolgreco13 Email— Phone— CourtroomAda 504 Date SubmittedApr 2, 2026 GroupTeams Channel Support Last UpdatedApr 3, 2026 11:07 PM Issue I'm confused. Is it automatically recording now or do I have to start it? And what do I do at lunch hour? Teams Thread Replies Jordan Vince (2:03 PM): Hey Carol, you must now hit the recording button to go On The Record. At lunch hour, please go Off The Record to prevent dead space. Go back On The Record when re-joining after breaks. carolgreco13 (2:03 PM): Oh, crap. I didn't do that this morning so my morning wasn't recorded. Jordan Vince (2:05 PM): No worries, we still have our local recording taking place during this transition period just in case. 🙂 carolgreco13 (2:06 PM): Okey doke. Thanks Jordan Vince (2:08 PM): Of course! Everything going well in 504? You all have been quiet today! Updates (1) Jonathan Vince · Apr 3, 2026 11:10 PM Thread Replies (5): Jordan Vince (2:03 PM): Hey Carol, you must now hit the recording button to go On The Record. At lunch hour, please go Off The Record to prevent dead space. Go back On The Record when re-joining after breaks. carolgreco13 (2:03 PM): Oh, crap. I didn't do that this morning so my morning wasn't recorded. Jordan Vince (2:05 PM): No worries, we still have our local recording taking place during this transition period just in case. 🙂 carolgreco13 (2:06 PM): Okey doke. Thanks Jordan Vince (2:08 PM): Of course! Everything going well in 504? You all have been quiet today! Open on monday.com →
	TwinFalls 206 (#1)	Debbie Hennings	Equipment	Medium	In Progress	Apr 3, 2026
Ticket ID11671361507 ReporterDebbie Hennings Email— Phone— Courtroom— Date SubmittedApr 3, 2026 GroupSupport Heart Beat Last UpdatedApr 3, 2026 8:27 PM Issue Debbie is stating there's muffled audio coming through on the 206 PRI microphones for the judge and defendants. Open on monday.com →
	Ada 507	amycourtreporter	Tech & Software	Medium	Teams	Mar 30, 2026
Ticket ID11657116499 Reporteramycourtreporter Email— Phone— CourtroomAda 507 Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:26 AM Issue @amyfleming Hi, Jordan. I'm in Ada 507 today. I am in, but I see 'No participants have their video enable yet.' I was on vacation last week and might have missed some important info. Just checking in with you. [2 replies] Also: it's not recording. Do I need to hit record before I enter the room? Oh, the rooms just popped in. Did you do that? [4 replies] Teams Thread Replies Jordan Vince (10:28 AM): Good morning Amy! Cameras are enabled and streaming now! We turn them on prior to the start 😊 Jordan Vince (10:28 AM): We have the recording feature disabled in our 2.0 platform, we have a local recording taking place in the courtroom so it's no longer required of you all! Updates (2) Jonathan Vince · Apr 1, 2026 11:06 PM Thread Replies (Mon 3/30): Jordan Vince (10:28 AM): Good morning Amy! Cameras are enabled and streaming now! We turn them on prior to the start. We have the recording feature disabled in our 2.0 platform, we have a local recording taking place in the courtroom so it's no longer required of you all! Jonathan Vince · Apr 1, 2026 11:07 PM Follow-up Thread Replies (Mon 3/30): amycourtreporter (10:28 AM): Oh, the rooms just popped in. Did you do that? Jordan Vince (10:29 AM): I sure did! amycourtreporter (10:30 AM): LOL Thank you. Is this regarding the new rule about starting session only 30 minutes before court starts? You-all will start the session every day around the 30-minute time? Jordan Vince (10:48 AM): Yes! Typically the cams are connected 30-mins prior to the start. Open on monday.com →
	Blackfoot	WeyerRPR	Tech & Software	Medium	Teams	Mar 30, 2026
Ticket ID11657112562 ReporterWeyerRPR Email— Phone— CourtroomBlackfoot Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:24 AM Issue will I be able to get a 2.0 login for Blackfoot this morning? [3 replies] Teams Thread Replies Jordan Vince (9:12 AM): Good morning Deirdre! I just checked in with the team for confirmation, I will get this set up for you now! WeyerRPR (9:12 AM): Thank you, Jordan! Jordan Vince (9:15 AM): Matter set up and invite sent! Updates (1) Jonathan Vince · Apr 1, 2026 11:05 PM Thread Replies (Mon 3/30): Jordan Vince (9:12 AM): Good morning Deirdre! I just checked in with the team for confirmation, I will get this set up for you now! WeyerRPR (9:12 AM): Thank you, Jordan! Jordan Vince (9:15 AM): Matter set up and invite sent! Open on monday.com →
	Bonneville 7 - Adjourned	Jennifer Bonfilio	Scheduling & Jobs	Medium	Teams	Apr 1, 2026
Ticket ID11657115652 ReporterJennifer Bonfilio Email— Phone— CourtroomBonneville 7 Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:20 AM Issue Jennifer Bonfilio in Bonneville 7, we are adjourned for the day. Thanks! [1 reply] Follow-up: Jennifer Bonfilio in Bonneville 7, Shoot. i logged out and forgot to END MATTER. ARGH [4 replies] Teams Thread Replies --- Adjourned thread --- Jordan Vince (5:47 PM): Thank you! Have a great evening. --- Forgot END MATTER thread --- Jordan Vince (5:48 PM): I just ended it! No worries jbonfilio (5:49 PM): oh good. i tried to log back in to end it but it's not there. so i'm glad you did. all day i had that big note staring at me to end matter. it was a long day. i will get it next time. thanks for all your help today! jbonfilio (5:49 PM): It went very well:) Jordan Vince (5:54 PM): Not a problem at all, I'm so glad it went well! Have a great night 😊 Updates (2) Jonathan Vince · Apr 1, 2026 11:32 PM Thread Replies (4): Jordan Vince (5:48 PM): I just ended it! No worries jbonfilio (5:49 PM): oh good. i tried to log back in to end it but it's not there. so i'm glad you did. all day i had that big note staring at me to end matter. it was a long day. i will get it next time. thanks for all your help today! jbonfilio (5:49 PM): It went very well:) Jordan Vince (5:54 PM): Not a problem at all, I'm so glad it went well! Have a great night 😊 Jonathan Vince · Apr 1, 2026 11:34 PM Reply to "adjourned for the day" message: Jordan Vince (5:47 PM): Thank you! Have a great evening. Open on monday.com →
	Jeff Co 2G - End Matter	alainakvernevig	Tech & Software	Medium	Teams	Apr 1, 2026
Ticket ID11657115268 Reporteralainakvernevig Email— Phone— CourtroomJeff Co 2G Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:20 AM Issue Can you please confirm if I need to click end matter if it's the end of my court session for today? I get a warning about ending it saying if this court session will continue at a later date to not end the matter, so it's making me nervous to click confirm. [2 replies] Teams Thread Replies Jordan Vince (2:08 PM): Hey Alaina, yes if you are concluded for the day please end matter! alainakvernevig (2:09 PM): Yep! Thank you! Updates (1) Jonathan Vince · Apr 1, 2026 11:33 PM Thread Replies (2): Jordan Vince (2:08 PM): Hey Alaina, yes if you are concluded for the day please end matter! alainakvernevig (2:09 PM): Yep! Thank you! Open on monday.com →
	Twin Falls 206 - Mics	amycourtreporter	Equipment	Medium	Teams	Mar 31, 2026
Ticket ID11657115245 Reporteramycourtreporter Email— Phone— CourtroomTwin Falls 206 Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue @amyfleming I'm sorry if I'm repeating information that you already know, but this is new to me. In Twin Falls 206 the attorneys' pancakes mics are very staticky. Mr. Mollerup has a low gravelly voice anyway, and those mics make it even worse. I know you can't fix this today. Just wanted to let you know ... just in case it is a new issue. [4 replies] Teams Thread Replies Jordan Vince (Yesterday 11:34 AM): Amy, thank you for your feedback Mike Hewitt (Yesterday 11:40 AM): Amy, Thank you for your input. Trust me, it's frustrating at best. They're completely aware at the local level—Supreme Court IT made this decision and they've been trying to justify it because they spent a lot of money on these mics. That doesn't change the fact that they're not the right choice. They've told us 206 is going down for 6 weeks shortly for a remodel of a brand new court—they feel it wasn't engineered correctly. But it's not our court, not our microphones, and not our money being spent to solve the problem. - Mike amycourtreporter (Yesterday 12:00 PM): Understood, thank you. diananetherton61 (Today 9:00 AM): Yes, I had that problem as well. It was nearly impossible to hear. It's muffled. Updates (1) Jonathan Vince · Apr 1, 2026 11:28 PM Thread Replies (4): Jordan Vince (Yesterday 11:34 AM): Amy, thank you for your feedback Mike Hewitt (Yesterday 11:40 AM): Amy, Thank you for your input. Trust me, it's frustrating at best. They're completely aware at the local level—Supreme Court IT made this decision and they've been trying to justify it because they spent a lot of money on these mics. That doesn't change the fact that they're not the right choice. They've told us 206 is going down for 6 weeks shortly for a remodel of a brand new court—they feel it wasn't engineered correctly. Personally, I feel this is the equivalent of a doctor ordering surgery for a scratch. But it's not our court, not our microphones, and not our money being spent to solve the problem. - Mike amycourtreporter (Yesterday 12:00 PM): Understood, thank you. diananetherton61 (Today 9:00 AM): Yes, I had that problem as well. It was nearly impossible to hear. It's muffled. Open on monday.com →
	Blackfoot - Platform Question	dmichellewarren	Tech & Software	Medium	Teams	Mar 31, 2026
Ticket ID11657113625 Reporterdmichellewarren Email— Phone— CourtroomBlackfoot Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue @denisewarren. I am in Blackfoot tomorrow. Jordan said it may be on Revo 2.0, wasn't sure. Will I get a 2.0 invite or will it be on the old platform tomorrow? thk u. [3 replies] Teams Thread Replies Jordan Vince (Yesterday 6:49 PM): Good evening, I have finished setting up tomorrow's matters. You will have an email. Jordan Vince (Yesterday 6:49 PM): And yes, you are on Revo 2.0. dmichellewarren (Yesterday 7:38 PM): I saw it! thx so much! Updates (1) Jonathan Vince · Apr 1, 2026 11:26 PM Thread Replies (3): Jordan Vince (Yesterday 6:49 PM): Good evening, I have finished setting up tomorrow's matters. You will have an email. Jordan Vince (Yesterday 6:49 PM): And yes, you are on Revo 2.0. dmichellewarren@yahoo.com (Yesterday 7:38 PM): I saw it! thx so much! Open on monday.com →
	Ada 504 - Audio Request	carolgreco13	Other	Medium	Teams	Mar 31, 2026
Ticket ID11657098356 Reportercarolgreco13 Email— Phone— CourtroomAda 504 Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue Who do we request audio files from for transcript orders? I need the audio for 11-10-25 for Ada 504, please [8 replies] Teams Thread Replies Jordan Vince (Yesterday 10:53 AM): I will work on your request now. Jordan Vince (Yesterday 10:53 AM): Shared a direct link to the requested recording on the RevoStream platform. carolgreco13 (Yesterday 10:57 AM): It tells me invalid user name/password Jordan Vince (Yesterday 10:58 AM): OK. Ill drop the recording here in just a few carolgreco13 (Yesterday 10:58 AM): Ok, thanks Jordan Vince (Yesterday 11:12 AM): [Shared audio file attachment] carolgreco13 (Yesterday 11:15 AM): Thank you! Updates (1) Jonathan Vince · Apr 1, 2026 11:24 PM Thread Replies (7): Jordan Vince (Yesterday 10:53 AM): I will work on your request now. Jordan Vince (Yesterday 10:53 AM): Shared a direct link to the requested recording on the RevoStream platform. carolgreco13@gmail.com (Yesterday 10:57 AM): It tells me invalid user name/password Jordan Vince (Yesterday 10:58 AM): OK. Ill drop the recording here in just a few carolgreco13@gmail.com (Yesterday 10:58 AM): Ok, thanks Jordan Vince (Yesterday 11:12 AM): [Shared audio file attachment: ID-ADA...] carolgreco13@gmail.com (Yesterday 11:15 AM): Thank you! Open on monday.com →
	Twin 2 - Cameras	Cheryl Hansberry	Equipment	Medium	Teams	Mar 31, 2026
Ticket ID11657126607 ReporterCheryl Hansberry Email— Phone— CourtroomTwin 2 Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue Cheryl Hansberry Start in Twin 2 in 15 minutes. Cams are not up [10 replies] Follow-up: Thanks! Teams Thread Replies Alice George (Yesterday 10:48 AM): Good morning, Court is now connected. chansberry03 (Yesterday 10:48 AM): I get more than a little anxious when it's 15 minutes to showtime and I can't see and hear into the courtroom. I'll try to be more patient... Jordan Vince (Yesterday 10:50 AM): You can reach out at anytime. chansberry03 (Yesterday 3:11 PM): Cheryl Hansberry I can't rejoin Twin 2. Media server connection failed. chansberry03 (Yesterday 3:11 PM): I'm restarting my laptop in case that fixes it Jordan Vince (Yesterday 3:12 PM): checking now Jordan Vince (Yesterday 3:12 PM): Twin Falls 204 is available. Let me know if you have further issues connecting? chansberry03 (Yesterday 3:14 PM): Yahoo! chansberry03 (Yesterday 3:14 PM): I'm in Jordan Vince (Yesterday 3:15 PM): OK, can we perform a quick audio check. Talk to me through the portal please Updates (1) Jonathan Vince · Apr 1, 2026 11:25 PM Thread Replies (10): Alice George (Yesterday 10:48 AM): Good morning, Court is now connected. chansberry03@gmail.com (Yesterday 10:48 AM): I get more than a little anxious when it's 15 minutes to showtime and I can't see and hear into the courtroom. I'll try to be more patient... Jordan Vince (Yesterday 10:50 AM): You can reach out at anytime. chansberry03@gmail.com (Yesterday 3:11 PM): Cheryl Hansberry I can't rejoin Twin 2. Media server connection failed. chansberry03@gmail.com (Yesterday 3:11 PM): I'm restarting my laptop in case that fixes it Jordan Vince (Yesterday 3:12 PM): checking now Jordan Vince (Yesterday 3:12 PM): Twin Falls 204 is available. Let me know if you have further issues connecting? chansberry03@gmail.com (Yesterday 3:14 PM): Yahoo! chansberry03@gmail.com (Yesterday 3:14 PM): I'm in Jordan Vince (Yesterday 3:15 PM): OK, can we perform a quick audio check. Talk to me through the portal please Open on monday.com →
	Ada 503 - Cameras	marybforrevo	Equipment	Medium	Teams	Mar 31, 2026
Ticket ID11657126631 Reportermarybforrevo Email— Phone— CourtroomAda 503 Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue Good morning! No cameras yet in Ada 503. [2 replies] Teams Thread Replies Alice George (Yesterday 10:47 AM): Good morning, Court is now connected. marybforrevo@gmail.com (Yesterday 10:48 AM): Thanks! Updates (1) Jonathan Vince · Apr 1, 2026 11:22 PM Thread Replies (2): Alice George (Yesterday 10:47 AM): Good morning, Court is now connected. marybforrevo@gmail.com (Yesterday 10:48 AM): Thanks! Open on monday.com →
	Twin Falls 206 - Cameras	amycourtreporter	Equipment	Medium	Teams	Mar 31, 2026
Ticket ID11657098176 Reporteramycourtreporter Email— Phone— CourtroomTwin Falls 206 Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue I start at 9:30 in Twin Falls 206. I don't see any cameras on. Am I supposed to just wait until they come on and not bug y'all every day about it, or should that be something I see automatically when I go into the session? [1 reply] Follow-ups: @amyfleming sorry My name doesn't pop up / I start in 20 minutes. No cameras yet. [3 replies] / Just popped on. Thank you. / Jordan, is that something will happen automatically each day, and I don't have to ask you? [4 replies] Teams Thread Replies Alice George (Yesterday 10:08 AM): It is my understanding that the cameras will be turn on 30 mins. prior to the job. --- Follow-up: "I start in 20 minutes. No cameras yet." --- Alice George (Yesterday 10:18 AM): I didn't look in RAW, thought it was a 9am start. amycourtreporter (Yesterday 10:19 AM): Well, I thought it said 8:30. My bad. Alice George (Yesterday 10:25 AM): 😊 --- Follow-up: "Jordan, is that something will happen automatically each day?" --- Alice George (Yesterday 10:17 AM): Good morning Amy. I just check in the court and wanted to check everything is good? Jordan Vince (Yesterday 10:18 AM): Morning Amy! Yes, each day we connect them approx 30 mins prior to start. If you don't see them by then, please ping us like you did! Thank you! amycourtreporter (Yesterday 10:18 AM): Jordan, thank you. amycourtreporter (Yesterday 10:18 AM): Jonathan, all good here. Updates (3) Jonathan Vince · Apr 1, 2026 11:19 PM Alice George (Yesterday 10:08 AM): It is my understanding that the cameras will be turn on 30 mins. prior to the job. Jonathan Vince · Apr 1, 2026 11:20 PM Follow-up Thread Replies (3): Alice George (Yesterday 10:18 AM): I didn't look in RAW, thought it was a 9am start. amycourtreporter (Yesterday 10:19 AM): Well, I thought it said 8:30. My bad. Alice George (Yesterday 10:25 AM): 😊 Jonathan Vince · Apr 1, 2026 11:21 PM Thread: "Jordan, is that something will happen automatically each day?" (4 replies): Alice George (Yesterday 10:17 AM): Good morning Amy. I just check in the court and wanted to check everything is good? Jordan Vince (Yesterday 10:18 AM): Morning Amy! Yes, each day we connect them approx 30 mins prior to start. If you don't see them by then, please ping us like you did! Thank you! amycourtreporter (Yesterday 10:18 AM): Jordan, thank you. amycourtreporter (Yesterday 10:18 AM): Jonathan, all good here. Open on monday.com →
	RAW Access	diananetherton61	Tech & Software	Medium	Teams	Mar 30, 2026
Ticket ID11657103547 Reporterdiananetherton61 Email— Phone— CourtroomUnknown Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:18 AM Issue are you going to put it in RAW so I can get in? [1 reply] Follow-ups: I am in now / We can work on realtime later / it sounds really muffled is that because they are not speaking in mics? [1 reply] Teams Thread Replies Alice George (Mon 11:11 AM): I changed the courts in RAW and resent the job sheet. Updates (1) Jonathan Vince · Apr 1, 2026 11:14 PM Alice George (Mon 11:11 AM): I changed the courts in RAW and resent the job sheet. Open on monday.com →
	Ada 503 Intermittent Audio Loss	Deirdre Weyer	Tech & Software	Medium	Open	Feb 25, 2026
Ticket ID11599642979 ReporterDeirdre Weyer EmailWeyerRPR@gmail.com Phone— CourtroomAda 503 Date SubmittedFeb 25, 2026 GroupOpen Last UpdatedMar 26, 2026 4:12 AM Issue Ada 503 courtroom loses audio intermittently. Audio drops out periodically and comes back. Recurring issue reported Feb 25 — no permanent fix confirmed. Resolution Notes OPEN — Intermittent audio loss in Ada 503. Reporter also reported confusion about whether to use new portal (2.0) or old portal. Multiple reporters have flagged audio issues in Ada 503. Under investigation. Open on monday.com →
	Lunch Break - End Matter Process Question	carolgreco13	Other	Low	Teams	Apr 8, 2026
Ticket ID11706806525 Reportercarolgreco13 Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue Good day. I'm on lunch break. I turned off recording and left room. Is that right? Then I use my invite to get back in after lunch? Leave matter is only at the end of the entire day when closing out? Follow-up: Hey, I got it right! Teams Thread Replies Jordan Vince (2:57 PM): Hey Carol, yes that's correct! Use the invite to join the matter again when needed. Only use the 'End Matter' at the end of the day when session is concluded! Jordan Vince (2:58 PM): Haha you sure did! Thank you Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (2): Jordan Vince (2:57 PM): Hey Carol, yes that's correct! Use the invite to join the matter again when needed. Only use the 'End Matter' at the end of the day when session is concluded! Jordan Vince (2:58 PM): Haha you sure did! Thank you Open on monday.com →
	Teams App - Reporter Support Channel Access	chansberry03	Tech & Software	Low	Teams	Apr 8, 2026
Ticket ID11706817444 Reporterchansberry03 Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupTeams Channel Support Last UpdatedApr 9, 2026 1:32 AM Issue Cheryl Hansberry - I can't figure out how to join this Reporter Support page within Teams on my other laptop. Do I need an invite? Teams Thread Replies Jordan Vince (2:44 PM): Hey Cheryl, if you can locate the original email from when I first invited you to the Support channel, that should boot you in on the other laptop. If not, your associated login and password should automatically sync it when you log in. Updates (1) Jonathan Vince · Apr 9, 2026 1:33 AM Thread Replies (1): Jordan Vince (2:44 PM): Hey Cheryl, if you can locate the original email from when I first invited you to the Support channel, that should boot you in on the other laptop. If not, your associated login and password should automatically sync it when you log in. Open on monday.com →
	Blaine - Missing Video Tiles	chansberry03@gmail.com	Equipment	Low	Teams	Apr 6, 2026
Ticket ID11700171290 Reporterchansberry03@gmail.com Email— Phone— CourtroomBlaine Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue Cheryl Hansberry - Jordan, just wanted to report that Blaine doesn't have video tiles of the other courtroom which we use as chambers. They've shown up previous times I've used 2.0 to log into Blaine. We won't use them today. Just an FYI Teams Thread Replies Jordan Vince (4:35 PM): Thanks for letting me know Cheryl! We disable specific cams for certain proceedings so I'll make sure its back on when needed! Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (1): Jordan Vince (4:35 PM): Thanks for letting me know Cheryl! We disable specific cams for certain proceedings so I'll make sure its back on when needed! Open on monday.com →
	Blackfoot 1 - Hearing Standby	jbonfilio	Other	Low	Teams	Apr 6, 2026
Ticket ID11700144992 Reporterjbonfilio Email— Phone— CourtroomBlackfoot 1 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue Jordan Vince Jennifer Bonfilio I am in Blackfoot 1 standing by for the start of the hearing at 11:45am. I see everything ok. Thanks. Follow-up: Jennifer Bonfilio Blackfoot 1 is in recess until 1pm Teams Thread Replies Jordan Vince (1:21 PM): Thanks for letting me know Jennifer! I'm coming in now to make sure audio is streaming Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (1): Jordan Vince (1:21 PM): Thanks for letting me know Jennifer! I'm coming in now to make sure audio is streaming Open on monday.com →
	Audio Mixer Tip - Thanks	chansberry03@gmail.com	Other	Low	Teams	Apr 6, 2026
Ticket ID11700156244 Reporterchansberry03@gmail.com Email— Phone— CourtroomN/A Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue marybforrevo@gmail.com I'm FOREVER grateful that you passed on that audio mixer hint. I can put it on my external monitor and easily adjust things without having to get my mouse over to the main screen to adjust audio. As we say in our home, "Yer a stinkin' genius!" Teams Thread Replies marybforrevo@gmail.com (10:26 AM): Glad it's so helpful! Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (1): marybforrevo@gmail.com (10:26 AM): Glad it's so helpful! Open on monday.com →
	Blackfoot 1 - Trial Standby	jbonfilio	Other	Low	Teams	Apr 6, 2026
Ticket ID11700168695 Reporterjbonfilio Email— Phone— CourtroomBlackfoot 1 Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 2:12 PM Issue Jennifer Bonfilio I am in Blackfoot 1 for trial 8:30am MT. I see cameras and hear people talking. Follow-up: Jennifer Bonfilio I have a suggestion for the Off Record/On Record button. Keep "confirm" for going off the record but either lose it for going on or make it movable. My best guess when they're getting ready to go back on is seeing the judge appear but the confirm button blurs out the video and it's hard to see. Plus it's an extra step, and they don't usually pause after saying let's go back on Teams Thread Replies Jordan Vince (10:02 AM): Good morning Jennifer! Thanks for letting me know. I'm coming in now to confirm functionality. jbonfilio (10:03 AM): ok Jordan Vince (10:05 AM): We got the talk-back and audio issues resolved on Friday for Blackfoot also! jbonfilio (10:05 AM): great! Jordan Vince (10:06 AM): I don't want to disturb the clerk in the court, can you move cameras? I was able to but want to make sure you can as well. jbonfilio (10:06 AM): I did already. jbonfilio (10:06 AM): and the clerk tested each mic. sounded good. jbonfilio (10:06 AM): do you happen to know why the extra white chairs? jbonfilio (10:07 AM): my first trial:) Jordan Vince (10:09 AM): Awesome! Glad to hear it. And I'm unsure about the extra white chairs, I haven't seen that before. My guess is extra jury chairs perhaps. Maybe they'll be moved out before it begins? Jordan Vince (10:09 AM): I was wondering about them too though. marybforrevo@gmail.com (10:10 AM): Hello! If those chairs are in front of the jury box, that's for voir dire. They'll fill the box plus those chairs and question those prospective jurors. jbonfilio (10:11 AM): thanks, mary! Jordan Vince (10:11 AM): Oh! That makes sense, thank you Mary! jbonfilio (10:11 AM): I was wondering if they were going to do voir dire. i am ready with my juror number speaker IDs. I assume that's how you do it. marybforrevo@gmail.com (10:12 AM): I take the easy way out and call them all prospective juror. jbonfilio (10:12 AM): ohhh ok, i'll make an ID for that. thx marybforrevo@gmail.com (10:13 AM): No worries. jbonfilio (10:16 AM): Jennifer Bonfilio I have a suggestion for the Off Record/On Record button. Keep "confirm" for going off the record but either lose it for going on or make it movable. Jordan Vince (10:21 AM): Thank you for the insight and feedback Jennifer, I will pass this along to the team for discussion! Updates (1) Jonathan Vince · Apr 8, 2026 1:58 PM Thread Replies (20): Jordan Vince (10:02 AM): Good morning Jennifer! Thanks for letting me know. I'm coming in now to confirm functionality. jbonfilio (10:03 AM): ok Jordan Vince (10:05 AM): We got the talk-back and audio issues resolved on Friday for Blackfoot also! jbonfilio (10:05 AM): great! Jordan Vince (10:06 AM): I don't want to disturb the clerk in the court, can you move cameras? I was able to but want to make sure you can as well. jbonfilio (10:06 AM): I did already. jbonfilio (10:06 AM): and the clerk tested each mic. sounded good. jbonfilio (10:06 AM): do you happen to know why the extra white chairs? jbonfilio (10:07 AM): my first trial:) Jordan Vince (10:09 AM): Awesome! Glad to hear it. And I'm unsure about the extra white chairs, I haven't seen that before. My guess is extra jury chairs perhaps. Maybe they'll be moved out before it begins? Jordan Vince (10:09 AM): I was wondering about them too though. marybforrevo@gmail.com (10:10 AM): Hello! If those chairs are in front of the jury box, that's for voir dire. They'll fill the box plus those chairs and question those prospective jurors. jbonfilio (10:11 AM): thanks, mary! Jordan Vince (10:11 AM): Oh! That makes sense, thank you Mary! jbonfilio (10:11 AM): I was wondering if they were going to do voir dire. i am ready with my juror number speaker IDs. I assume that's how you do it. marybforrevo@gmail.com (10:12 AM): I take the easy way out and call them all prospective juror. jbonfilio (10:12 AM): ohhh ok, i'll make an ID for that. thx marybforrevo@gmail.com (10:13 AM): No worries. jbonfilio (10:16 AM): Jennifer Bonfilio I have a suggestion for the Off Record/On Record button. Keep "confirm" for going off the record but either lose it for going on or make it movable. Jordan Vince (10:21 AM): Thank you for the insight and feedback Jennifer, I will pass this along to the team for discussion! Open on monday.com →
	TF1/TF2/Eagle/Denver - Audio Files Request	kim@court-reporter.net	Other	Low	Teams	Apr 6, 2026
Ticket ID11700153023 Reporterkim@court-reporter.net Email— Phone— CourtroomTF1/TF2/Eagle County/Denver Date SubmittedApr 6, 2026 GroupTeams Channel Support Last UpdatedApr 8, 2026 1:55 PM Issue I need the audio files for the following: 6/23/25 in TF1, 8/25/25 in TF2, 9/19/25 in TF2, 8/19/25 in Eagle County #1, 1/10/25 in Denver 4G. That should do it. I may need one more, but I will let you know if I do. Follow-up: Thanks. I'm going to need multiples. Teams Thread Replies Jordan Vince (11:33 AM): TF2 9/19/25 [attachment] Jordan Vince (11:36 AM): Eagle County #1 8/19/25 [attachment] Jordan Vince (11:37 AM): Denver 4G 1/10/25 [attachment] kim@court-reporter.net (12:05 PM): Thank you. Jordan Vince (12:06 PM): Of course! Let me know if you need anymore. Updates (1) Jonathan Vince · Apr 8, 2026 1:57 PM Thread Replies (5): Jordan Vince (11:33 AM): TF2 9/19/25 [attachment] Jordan Vince (11:36 AM): Eagle County #1 8/19/25 [attachment] Jordan Vince (11:37 AM): Denver 4G 1/10/25 [attachment] kim@court-reporter.net (12:05 PM): Thank you. Jordan Vince (12:06 PM): Of course! Let me know if you need anymore. Open on monday.com →
	Blackfoot - Job Invite Sent to Wrong Email	dmichellewarren	Scheduling & Jobs	Low	Teams	Apr 3, 2026
Ticket ID11672136776 Reporterdmichellewarren Email— Phone— CourtroomBlackfoot Date SubmittedApr 3, 2026 GroupTeams Channel Support Last UpdatedApr 3, 2026 11:07 PM Issue @denisewarren. I received my invite for my job Tuesday, but it went to my gmail email account. I think it may need to go to my yahoo. thx. Teams Thread Replies Jordan Vince (3:05 PM): Yahoo email was just assigned! 🙂 dmichellewarren (3:09 PM): just saw it...haha. thk u. Alice George (3:10 PM): That was me, sorry!!! Updates (1) Jonathan Vince · Apr 3, 2026 11:10 PM Thread Replies (3): Jordan Vince (3:05 PM): Yahoo email was just assigned! 🙂 dmichellewarren (3:09 PM): just saw it...haha. thk u. Alice George (3:10 PM): That was me, sorry!!! Open on monday.com →
	General - Portal	coleminareporting	Tech & Software	Low	Teams	Mar 30, 2026
Ticket ID11657090282 Reportercoleminareporting Email— Phone— CourtroomGeneral Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:25 AM Issue Morning. Just a quick thought....is it possible to receive the invite to the portal in the same email as the reminder email Alice sends out? [4 replies] Teams Thread Replies Jordan Vince (9:44 AM): Good morning Helen! This is on my list of things to implement, I will discuss with Alice and see what we can do! coleminareporting (9:47 AM): Great! Mike Hewitt (9:48 AM): We are working on that with a new portal page that we will be rolling out within a week. I will give you a sneak peak of the mock up that will be rolling out. You will need to download this file then open it in a browser. All data in this is fake data that we are building on. Please let me know what you think [Attached: RevoText Reporter Portal file] coleminareporting (9:52 AM): I think that kind of a summary page for the reporters will really help. 👍 Updates (1) Jonathan Vince · Apr 1, 2026 11:05 PM Thread Replies (Mon 3/30): Jordan Vince (9:44 AM): Good morning Helen! This is on my list of things to implement, I will discuss with Alice and see what we can do! coleminareporting (9:47 AM): Great! Mike Hewitt (9:48 AM): We are working on that with a new portal page that we will be rolling out within a week. I will give you a sneak peak of the mock up that will be rolling out. You will need to download this file then open it in a browser. All data in this is fake data that we are building on. Please let me know what you think [Attached: RevoText Reporter Portal file] coleminareporting (9:52 AM): I think that kind of a "summary page" for the reporters will really help. Open on monday.com →
	Bonneville 7 - Recess	Jennifer Bonfilio	Scheduling & Jobs	Low	Teams	Apr 1, 2026
Ticket ID11657114036 ReporterJennifer Bonfilio Email— Phone— CourtroomBonneville 7 Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:20 AM Issue Jennifer Bonfilio in Bonneville 7, we are in recess until 1:30pm. [1 reply] Teams Thread Replies Jordan Vince (12:51 PM): Thanks for letting me know! Updates (1) Jonathan Vince · Apr 1, 2026 11:31 PM Jordan Vince (12:51 PM): Thanks for letting me know! Open on monday.com →
	Jeff Co 2G - Cameras	alainakvernevig	Equipment	Low	Teams	Apr 1, 2026
Ticket ID11657116973 Reporteralainakvernevig Email— Phone— CourtroomJeff Co 2G Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue Good morning! I'm in Jeff Co 2G today. All is quiet and cameras have not been activated yet. Plenty early yet though! [1 reply] Follow-up: I clicked enter and then cameras turned on in Jeff Co 2G -- of course! I look good to go! Teams Thread Replies Jordan Vince (9:48 AM): Morning! Cameras are streaming now. Updates (1) Jonathan Vince · Apr 1, 2026 11:29 PM Jordan Vince (9:48 AM): Morning! Cameras are streaming now. Open on monday.com →
	Alamosa C	asmaher35	Tech & Software	Low	Teams	Mar 30, 2026
Ticket ID11657103680 Reporterasmaher35 Email— Phone— CourtroomAlamosa C Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue I'm in Alamosa C ready for a quick check [1 reply] Teams Thread Replies Jordan Vince (Mon 2:16 PM): Coming in now! Connecting cams as we speak Updates (1) Jonathan Vince · Apr 1, 2026 11:18 PM Jordan Vince (Mon 2:16 PM): Coming in now! Connecting cams as we speak Open on monday.com →
	General - Leave Room	Cheryl Hansberry	Tech & Software	Low	Teams	Mar 30, 2026
Ticket ID11657098374 ReporterCheryl Hansberry Email— Phone— CourtroomGeneral Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:19 AM Issue To confirm, this is what I should see when I leave the room, correct? And I join matter when I go back on. [1 reply] [includes screenshot] Teams Thread Replies Jordan Vince (Mon 2:16 PM): Yes that's correct! 😊 thank you! Updates (1) Jonathan Vince · Apr 1, 2026 11:17 PM Jordan Vince (Mon 2:16 PM): Yes that's correct! 😊 thank you! Open on monday.com →
	General - System Announcement	Mike Hewitt	Other	Low	Teams	Mar 30, 2026
Ticket ID11657098056 ReporterMike Hewitt Email— Phone— CourtroomGeneral Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 2, 2026 12:18 AM Issue ATTENTION ALL REPORTERS. We are working on a new system for emails and portal enhancements. You could be getting confusing emails as we are testing this and the system notifications. Please disregard until we get this fully rolled out. Thank you and I apologize for any confusion. I think you will love how easy it will be to navigate REVO very shortly. [4 replies] Teams Thread Replies davisteresa007 (Mon 1:00 PM): 👍 (thumbs up reaction) diananetherton61 (Mon 5:53 PM): yes i thought it was my smoke alarm coleminareporting@gmail.com (Today 3:52 PM): Gotta be honest, I keep forgetting to log out of the portal during breaks. Sorry! Jordan Vince (Today 4:30 PM): Helen, no worries- we know it'll take time to adjust to the new procedures and habits! Updates (1) Jonathan Vince · Apr 1, 2026 11:16 PM Thread Replies (4): davisteresa007 (Mon 1:00 PM): 👍 (thumbs up reaction) diananetherton61 (Mon 5:53 PM): yes i thought it was my smoke alarm coleminareporting@gmail.com (Today 3:52 PM): Gotta be honest, I keep forgetting to log out of the portal during breaks. Sorry! Jordan Vince (Today 4:30 PM): Helen, no worries- we know it'll take time to adjust to the new procedures and habits! Open on monday.com →
	Bonneville 7 - Afternoon	Jennifer Bonfilio	Scheduling & Jobs	Low	Teams	Apr 1, 2026
Ticket ID11657117407 ReporterJennifer Bonfilio Email— Phone— CourtroomBonneville 7 Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 11:00 PM Issue Jennifer Bonfilio in Bonneville 7, I am back in standing by for the afternoon session. Open on monday.com →
	General - Recording Announcement	Jordan Vince	Other	Low	Teams	Apr 1, 2026
Ticket ID11657116924 ReporterJordan Vince Email— Phone— CourtroomGeneral Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:59 PM Issue Good morning Reporters! As of today, we have re-introduced our recording feature in our 2.0 platform. Please remember to go On The Record. The recording button will go from Green to Red when actively recording. When leaving the room for breaks or recess, go Off The Record to prevent any dead space in the recording. Go back On The Record when re-joining after breaks. We still have our local recording taking place as a backup. If you have any questions, let us know. Thank you and happy Wednesday! Open on monday.com →
	Bonneville 7 - Check In	Jennifer Bonfilio	Tech & Software	Low	Teams	Apr 1, 2026
Ticket ID11657115542 ReporterJennifer Bonfilio Email— Phone— CourtroomBonneville 7 Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:59 PM Issue @jenniferbonfilio I am in Bonneville 7, cameras are up, CVN all tested and ready to go. (my first day!) Open on monday.com →
	Ada 508 - Cameras	smaccap	Equipment	Low	Teams	Apr 1, 2026
Ticket ID11657114935 Reportersmaccap Email— Phone— CourtroomAda 508 Date SubmittedApr 1, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:59 PM Issue No picture in Ada 508 yet. I start in 45 minutes, at 8:30 MT. Thanks. Follow-up: And I have video in Ada 508 now. Thank you. Open on monday.com →
	General - End Matter Reminder	Jordan Vince	Other	Low	Teams	Mar 31, 2026
Ticket ID11657117102 ReporterJordan Vince Email— Phone— CourtroomGeneral Date SubmittedMar 31, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:59 PM Issue Good afternoon everyone. Just a quick reminder that when you finish for the day, remember to End Matter please. Thank you for your assistance. Open on monday.com →
	General - End Matter Reminder	Jordan Vince	Other	Low	Teams	Mar 30, 2026
Ticket ID11657098083 ReporterJordan Vince Email— Phone— CourtroomGeneral Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:58 PM Issue Reporters- please remember to END your matter's when you have concluded for the day. This automatically disconnects the cameras, and helps me see who is done for the day. Thank you! Open on monday.com →
	General - Announcement	Jordan Vince	Other	Low	Teams	Mar 30, 2026
Ticket ID11657094363 ReporterJordan Vince Email— Phone— CourtroomGeneral Date SubmittedMar 30, 2026 GroupTeams Channel Support Last UpdatedApr 1, 2026 10:57 PM Issue Good morning Reporters and Happy Monday. Please confirm your functionality with me prior to start of your sessions. Open on monday.com →
	JeffCo 2G Court Status Check	Denise Warren	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701477922 ReporterDenise Warren Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:39 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Ada 503 Court Status Check	Cheryl Hansberry	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701464687 ReporterCheryl Hansberry Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:38 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Denver 2F Court Status Check	Amanda Maher	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701475561 ReporterAmanda Maher Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:37 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Bonneville Court Status Check	Jennifer Bonfilio	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701445280 ReporterJennifer Bonfilio Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:37 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Ada 508 Court Status Check	Carol Greco	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701446271 ReporterCarol Greco Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:36 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Blackfoot Court Status Check	Teresa Davis	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701451511 ReporterTeresa Davis Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:36 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Summit 3 Court Status Check	Alaina Vernevig	Other	—	Heartbeat	Apr 8, 2026
Ticket ID11701438058 ReporterAlaina Vernevig Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:35 PM Issue Courtroom status check. System and Reporter connected, session in progress. Open on monday.com →
	Eagle County 4 PRI Audio	Amy Fleming	Equipment	—	Heartbeat	Apr 8, 2026
Ticket ID11701415152 ReporterAmy Fleming Email— Phone— Courtroom— Date SubmittedApr 8, 2026 GroupSupport Heart Beat Last UpdatedApr 8, 2026 3:34 PM Issue PRI video is lagged and delayed, not matching up with the audio. Proceeding swapped to BU for investigation. Open on monday.com →
	Ada 507 PRI No Court Audio	Debbie Hennings	Equipment	—	Heartbeat	Apr 6, 2026
Ticket ID11680142129 ReporterDebbie Hennings Email— Phone— Courtroom— Date SubmittedApr 6, 2026 GroupSupport Heart Beat Last UpdatedApr 6, 2026 3:11 PM Issue Debbie stated no talk back or audio streaming through the portal for 507 PRI. Swapped to BU for session, audio issue not present on the BU system. Open on monday.com →

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Court Assets 370 items Network gear · IPs · Hardware · Outlets

Costilla

17 items

Name	IP Address	MAC	Outlets
ISP IP Address	64.57.51.54 /26
Gateway	64.57.51.1
Subnet	255.255.255.248
DNS1	64.57.48.26
DNS2	64.57.63.26
Edge Router	10.1.5.1
Pri	10.1.5.2	6c:0b:84:e1:43:b2
BU	10.1.5.3	6C:0B:84:E1:59:7F
Motu	10.1.5.7
Cisco Switch	10.1.5.7	00:5f:86:cd:7a:a0
Linksys Router	10.1.5.9
CyberPower	10.1.5.10		O1: TC-5 · O2: Jury Mic · O3: Chamber Mic · O4: EX-UBT · O5: Pri · O6: Bu · O7: Biamp · O8: Cisco router
Biamp VT4	10.1.5.110
Camera 1	10.1.5.20
Camera 2	10.1.5.21
Camera 3	10.1.5.22
Camera 4	10.1.5.23

Saguache

17 items

Name	IP Address	MAC	Outlets
ISP IP Address	66.36.114.242
Gateway	66.36.114.241
Linksys Router	10.1.4.9
Edge Router	10.1.4.1		O3: Cisco Edge Router
Saguache-Pri	10.1.4.2	6c:0b:84:e1:43:b2
Saguache-BU	10.1.4.3	6C:0B:84:E1:59:7F
raspberrypi	10.1.4.4	b8:27:eb:ed:b6:cc
Synaccess Power Strip	10.1.4.5
WebRelay for Phone	10.1.4.6
Setup Page	10.1.4.6/setup.html
Cisco Switch	10.1.4.7	00:5f:86b8:27:eb:ed:b6:cccd:7a:a0
Camera 1	10.1.4.20
Camera 2	10.1.4.21
Camera 3	10.1.4.22
Camera 4	10.1.4.23
Biamp VT4	10.1.4.110
BlueBolt			O3: Cisco Edge Router · O5: Pri · O6: Biamp VT · O7: Pakedge · O8: Bu

RioGrande

18 items

Name	IP Address	Serial	MAC	Outlets
ISP Router - MikroTik	206.168.42.214
Subnet	255.255.255.252
Gateway	206.168.42.213
Linksys Router	10.1.2.250
alamosa_pri	10.1.2.2		6c:0b:84:e1:43:b2
Edge Router	10.1.2.1
alamosa_backup	10.1.2.3		6C:0B:84:E1:59:7F
raspberrypi	10.1.2.4		b8:27:eb:ed:b6:cc
Cisco Switch	10.1.2.7		00:5f:86:cd:7a:a0
Grandstream	10.1.2.10
Camera 1	10.1.2.20		ac:cc:8e:85:99:54
Camera 2	10.1.2.22		ac:cc:8e:85:99:6c
Camera 3	10.1.2.21		ac:cc:8e:85:99:98
Camera 4	10.1.2.23		ac:cc:8e:85:99:74
Camera 5	10.1.2.24		ac:cc:8e:63:69:b2
RevoLabs - Mics - Chambers and Jury	10.1.2.127
Courtwifi	RGCourtsGuest	12thJudicial
BlueBolt				O1: TP-Link Router · O3: Pri · O4: Tesira Forte VT4 · O5: Pakedge Switch · O6: RevoLab Wireless · O7: Tesira Forte X · O8: Bu

AJC - New

15 items

Name	IP Address	Serial
Edge Router	10.1.1.1
Pri PC	10.1.1.2
BU PC	10.1.1.3
Zyxel	10.1.1.11
Power Strip 1	10.1.1.12
Power Strip 2	10.1.1.13
Camera 1	10.1.1.20	root/vc1q
Camera 2	10.1.1.21	root/vc1q
Camera 3	10.1.1.22	root/vc1q
Camera 4	10.1.1.23	root/vc1q
Camera 5	10.1.1.24	root/vc1q
Camera 6	No Chambers
TesiraFORTE	10.1.1.110
Pakedge	192.168.1.205
64.57.57.134	our router

Clear Creek

24 items

Name	IP Address	Serial	Outlets
ISP IP Address	65.112.202.130/29
Subnet	255.255.255.248
ISP Gateway	65.112.202.129
DNS	205.171.3.65
2nd DNS	205.171.2.65	68.33.74.6
Linksys Router
Edge Router	10.5.1.1
ClearCreek-Pri	10.5.1.2
ClearCreek-Backup	10.5.1.3
Zyxel	10.5.1.7
Power Strip 1	10.5.1.12	admin
Power Strip 2	10.5.1.13	admin
Camera 1	10.5.1.20	Judge
Camera 2	10.5.1.21	Witness
Camera 3	10.5.1.22	Prosecution
Camera 4	10.5.1.23	Defense
Camera 5	10.5.1.24	Jury
Camera 6	10.5.1.25	Mediation Room
TesiraFORTE VT4	10.5.1.61
Extreme AVB Switch	10.5.1.111
Power Strip 1	10.5.1.124	http://10.5.1.183/
Power Strip 2	10.5.1.125	http://10.5.1.184/
Clear Creek, Colorado	gtwncourts	openaccess
BlueBolt			O1: Pri · O2: Old Bu · O3: TP-Link · O4: TC5 - AVB Switch 1 · O5: Biamp VT4 · O6: New Bu PC · O7: TC5 - AVB Switch 2

Twin Falls-Ctrm 206

19 items

Name	IP Address	Serial	Outlets
ISP IP Address	216.83.74.111
Gateway	216.83.74.1
Subnet	255.255.255.0
Edge Router	10.2.0.1
TwinFalls-Pri	10.2.0.2
TwinFalls-BU	10.2.0.3
Synacess	10.2.0.5
Cisco Switch	10.2.0.7
Linksys Router	10.2.0.9
Camera 1	10.2.0.20
Camera 2	10.2.0.21
Camera 3	10.2.0.22
Camera 4	10.2.0.23
Camera 5	10.2.0.24
Zyxel
TwinFalls - Ctrm1	RevoText	TF1q2w3e4r5t
TwinFalls - Ctrm1	(208) 933-2564‬
TwinFalls - Ctrm1	ID5JDCTRM1	5jdtwinctrm1
BlueBolt	10.2.1.188		O1: Pri · O2: Bu · O3: Switch

Twin Falls-Ctrm 204

19 items

Name	IP Address	Serial	MAC	ISP	Circuit ID	Outlets	Notes
Ubiquiti Edgerouter
ISP Connection
PC
eth0
eth1
eth2
Zyxel	10.2.1.1
TwinFalls-Pri	10.2.1.2
TwinFalls-BU	10.2.1.3
Linksys Router
Cyber Power	10.2.1.10
Zyxel - Pakedge	10.2.1.11
Managed Power Switch	10.2.1.12
Camera 1	10.2.1.20
Camera 2	10..2.1.21
Camera 3	10.2.1.22
Camera 4	10.2.1.23
Camera 5	10.2.1.24
BlueBolt

La Junta A ctrm 206

35 items

Name	IP Address	Serial
Div A - Courtroom 206
ISP IP Address	208.123.152.193
ISP Gateway	208.123.152.193
Customer end IP:	208.123.152.194
Subnet	255.255.255.248
DNS 1	208.123.128.36
DNS 2	208.123.128.37
Cisco Edge Router	10.1.7.1	Cisco
Primary PC	10.1.7.2
Backup PC	10.1.7.3
WebRelay	10.1.7.7	admin
Cyber Power	10.1.7.10	cyber
Pakedge	10.1.7.11	pakedge
Linksys	10.1.7.12	Revo-DivA
Judge	10.1.7.20	root
Witness	10.1.7.21	root
Pros	10.1.7.22	root
Defense	10.1.7.23	root
Jury	10.1.7.24	root
Chambers	10.1.7.25	root
TesiraFORTE VT4	10.1.7.110
Div B - Courtroom 205
Cisco Edge Router	10.1.8.1	Cisco
Primary PC	10.1.8.2
Backup PC	10.1.8.3
Cyber Power	10.1.8.10	cyber
Pakedge	10.1.8.11	pakedge
Linksys	10.1.8.12	Rev-DivB-Ctrm205
Judge	10.1.8.20	root
Witness	10.1.8.21	root
Pros	10.1.8.22	root
Defense	10.1.8.23	root
Jury	10.1.8.24	root
Chambers	10.1.8.25	root
TesiraFORTE VT4	10.1.8.110

Creede

18 items

Name	IP Address	Serial
ISP IP Address
ISP Gateway
Subnet
DNS 1
DNS 2
Cisco Edge Router	10.1.6.1	cisco
Primary PC	10.1.6.2
Backup PC	10.1.6.3
WebRelay	10.1.6.7	admin
Cyber Power	10.1.6.10	cyber
Pakedge	10.1.6.11	pakedge
Judge	10.3.1.20	root
Witness	10.1.6.21	root
Pros	10.1.6.22	root
Defense	10.1.6.23	root
Jury	10.1.6.24	root
Chambers	10.1.6.25	root
TesiraFORTE VT4	10.1.6.110

Blackfoot ID

18 items

Name	IP Address	Serial
ISP IP Address	162.255.74.30
ISP Gateway	162.255.74.29
Subnet	255.255.255.252
DNS 1	8.8.8.8
DNS 2	8.8.4.4
Cisco Edge Router	10.3.1.1	cisco
Primary PC	10.3.1.2
Backup PC	10.3.1.3
Cyber Power	10.3.1.10	cyber
Pakedge	10.3.1.11	pakedge
Judge	10.3.1.20	root
Witness	10.3.1.21	root
Pros	10.3.1.22	root
Defense	10.3.1.23	root
Jury	10.3.1.24	root
Chambers-Judge	10.3.1.25	root
Chambers-Atty Tables	10.3.1.26	root
10.0.0.1:1000	guest	blackfoot4144

Leadville

20 items

Name	IP Address	Serial
ISP IP Address	65.144.23.50
ISP Gateway	65.144.23.49
Subnet	255.255.255.248
DNS 1	205.171.3.65
DNS 2	8.8.8.8
Cisco Edge Router	10.5.2.1	cisco
Primary PC	10.5.2.2
Backup PC	10.5.2.3
WebRelay	10.5.2.7	admin
Cyber Power	10.5.2.10	cyber
Pakedge	10.5.2.11	pakedge
Judge	10.5.2.20	root
Witness	10.5.2.21	root
Pros	10.5.2.22	root
Defense	10.5.2.23	root
Jury	10.5.2.24	root
Chambers	10.5.2.25	root
TesiraFORTE VT4	10.5.2.110
Wireless
Lake Courts	openaccess

Eagle 3 and 4

22 items

Name	IP Address	Serial
ISP IP Address	199.117.61.74
ISP Gateway	199.117.61.73
Subnet	255.255.255.248
DNS 1	205.171.3.65
DNS 2	8.8.8.8
Cisco Edge Router	10.5.3.1
Primary PC	10.5.3.2	10.5.3.12
Backup PC	10.5.3.3	10.5.3.13
WebRelay	10.5.3.7
Cyber Power	10.5.3.113	10.5.3.112
Pakedge	10.5.3.11	10.5.3.111
Judge	10.5.3.20	10.5.3.120
Witness	10.5.3.21	10.5.3.121
Pros	10.5.3.22	10.5.3.122
Defense	10.5.3.23	10.5.3.123
Jury	10.5.3.24	10.5.3.124
Chambers	10.5.3.25	10.5.3.125
TesiraFORTE VT4-Control	10.5.3.110
TesiraFORTE VT4-AVB	10.5.3.102	10.5.3.113
Court WiFI
SSID	courtguest
Password	eaglecourts

Summit Ctrm 2

18 items

Name	IP Address	Serial
Jury	10.6.4.24	root
Chambers	10.6.4.25	root
TesiraFORTE VT4	10.6.4.110
VPN Disabled 4/25/25
ISP IP Address	63.157.207.202
ISP Gateway	63.157.207.201
Subnet	255.255.255.248
DNS 1
DNS 2	8.8.8.8
Cisco Edge Router	10.6.4.1	cisco
Primary PC	10.6.4.2
Backup PC	10.6.4.3
Panamax BlueBolt	10.6.4.121
Pakedge	10.6.4.11	pakedge
Judge	10.6.4.20	root
Witness	10.6.4.21	root
Pros	10.6.4.22	root
Defense	10.6.4.23	root

GWS

17 items

Name	IP Address	Serial
ISP IP Address
ISP Gateway
Subnet
Primary PC	10.16.1.2
Backup PC	10.16.1.3
Cisco	10.16.1.1
Linksys	10.16.1.11
Switch in Closet	10.16.1.12
Panamax - BlueBolt	10.16.1.188
Camera 1	10.16.1.20	Judge
Camera 2	10.16.1.21	Witness
Camera 3	10.16.1.22	Pros
Camera 4	10.16.1.23	Defense
Camera 5	10.16.1.24	Jury
Chambers	10.16.1.25	Chambers
TesiraFORTE VT4	10.16.1.110
Panamax	1	Primary

Meeker

17 items

Name	IP Address	Serial	MAC	ISP	Circuit ID	Outlets	Notes
ISP IP Address	204.131.228.184/29
ISP Gateway	204.131.228.185
Subnet	255.255.255.248
Usable Ips	204.131.228.186-190
Cisco	10.9.2.1
Primary PC	10.9.2.2
Backup PC	10.9.2.3
NetGear	10.9.2.10
Linksys	10.9.2.11
Panamax - BlueBolt	10.9.2.12
Judge	10.9.2.20
Witness	10.9.2.21
Pros	10.9.2.22
Defense	10.9.2.23
Jury	10.9.2.24
Chambers	10.9.2.25
TesiraFORTE VT4	10.9.2.110

Bonneville ID

19 items

Name	IP Address	Serial
ISP IP Address	217.147.184.236
ISP Gateway	217.147.184.1
Subnet	255.255.255.0
DNS 1	8.8.8.8
DNS 2	8.8.4.4
Cisco Edge Router	10.4.1.1	cisco
Primary PC	10.4.1.2
Backup PC	10.4.1.3
Linksys	10.4.1.10	RevoBonneville
Panamax	10.4.1.11
Matrox Monarch HD	10.4.1.12	admin
Judge	10.4.1.20	root
Pros	10.4.1.22	root
Witness	10.4.1.21	root
Defense	10.4.1.23	root
Jury	10.4.1.24	root
Chambers-Judge	10.4.1.25	root
VPN Deleted 4/25/25
Chambers-Atty Tables	10.4.1.26	root

Blaine ID

20 items

Name	IP Address	Serial
Netblock	72.214.132.224/27
ISP IP Address	72.214.132.251
ISP Gateway	72.214.132.225
Subnet	255.255.255.224
DNS 1	8.8.8.8
DNS 2	8.8.4.4
Cisco Edge Router	10.5.1.1	cisco
Primary PC	10.5.1.2
Backup PC	10.5.1.3
Panamax	10.5.1.11
Yamaha Wireless Mics	10.5.1.13
Judge	10.5.1.20	root
Witness	10.5.1.21	root
Pros	10.5.1.22	root
Defense	10.5.1.23	root
Jury	10.5.1.24	root
Chambers-Judge	10.5.1.25	root
Chambers-Atty Tables	10.5.1.26	root
Biamp VT	10.5.1.110
Bluebolt	10.5.1.11

Fremont

19 items

Name	IP Address	Serial
Netblock	72.214.132.224/27
ISP IP Address	65.155.171.224/29
ISP Gateway	65.155.171.225
Subnet	255.255.255.248
DNS 1	205.171.3.65
DNS 2	205.171.2.65
Cisco Edge Router	10.5.1.1	cisco
Primary PC	10.5.1.2
Backup PC	10.5.1.3
Panamax	10.5.1.11
Yamaha Wireless Mics	10.5.1.13
Judge	10.5.1.20	root
Witness	10.5.1.21	root
Pros	10.5.1.22	root
Defense	10.5.1.23	root
Jury	10.5.1.24	root
Chambers-Judge	10.5.1.25	root
Chambers-Atty Tables	10.5.1.26	root
Biamp VT	10.5.1.110

ADA - ID

18 items

Name	IP Address	Serial
Netblock	4.36.10.70/31
ISP IP Address	4.36.10.69
Subnet	255.255.255.254
Second Gateway	4.36.10.68
DNS 1	205.171.2.65
DNS 2	205.171.3.65
TPLink ER605	10.1.30.1	admin
Primary PC	10.1.30.2
Backup PC	10.1.30.3
Panamax	10.1.30.11
Yamaha Wireless Mics	10.1.30.13
Judge	10.1.30.20	root
Witness	10.1.30.21	root
Pros	10.1.30.22	root
Defense	10.1.30.23	root
Jury	10.1.30.24	root
Biamp VT	10.1.30.110
VPN Deleted 4/25/25

PC Details 90 PCs Workstations · Dell OptiPlex inventory

Colorado

65 PCs

Name	Site	OS	Internal IP	External IP	Serial	Model	CPU	RAM	Last Check
CO-ALAMOSA-A-BU	ALAMOSA	Windows 10 Pro 22H2	10.1.1.3	64.57.57.134	BLCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 19:07
CO-ALAMOSA-A-PRI	ALAMOSA	Windows 10 Pro 22H2	10.1.1.2	64.57.57.134	B35VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:13
CO-ALAMOSA-B-BU	ALAMOSA	Windows 10 Pro 22H2	10.1.2.3	64.57.57.134	DB5VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 9:29
CO-ALAMOSA-B-PRI	ALAMOSA	Windows 10 Pro 22H2	10.1.2.2	64.57.57.134	CKCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 9:29
CO-ALAMOSA-C-BU	ALAMOSA	Windows 10 Pro 22H2	10.1.3.3	64.57.57.134	HRCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:13
CO-ALAMOSA-C-PRI	ALAMOSA	Windows 10 Pro 22H2	10.1.3.2	64.57.57.134	6K4VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-ALAMOSA-D-BU	ALAMOSA	Windows 10 Pro 22H2	10.1.4.3	64.57.57.134	CRCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:20
CO-ALAMOSA-D-PRI	ALAMOSA	Windows 10 Pro 22H2	10.1.4.2	64.57.57.134	G3CVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:20
CO-Bent-BU	BENT	Microsoft Windows 11 Pro 24H2	10.1.9.3	208.123.155.112	BD5HDW2	OptiPlex 7060	Intel Core i7-8700T @ 2.40GHz	16	4/2/26 21:10
CO-Bent-Pri	BENT	Microsoft Windows 11 Pro 25H2	10.1.9.2	208.123.155.112	BFB8DW2	OptiPlex 7060	Intel Core i7-8700T @ 2.40GHz	16	4/2/26 22:56
CO-CLEARCREEK-BU	CLEARCREEK	Windows 10 Pro 22H2	10.5.1.3	65.112.202.130	J1NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 19:10
CO-ClearCreek-PRI	CLEARCREEK	Windows 10 Pro 22H2	10.5.1.2	65.112.202.130	9VTZCX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-COSTILLA-BU	COSTILLA	Windows 10 Pro 22H2	10.1.5.3	64.57.51.54	JPCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-COSTILLA-PRI	COSTILLA	Windows 10 Pro 22H2	10.1.5.2	64.57.51.54	HMCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-CREEDE-BU	CREEDE	Windows 10 Pro 22H2	10.1.6.3	216.245.77.165	JQCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-CREEDE-PRI	CREEDE	Windows 10 Pro 22H2	10.1.6.2	216.245.77.165	CS4VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 10:03
co-denver-2e-bu	DENVER	Windows 10 Pro 21H2	10.2.25.3	65.117.248.218	FQ5KRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:12
CO-DENVER-2E-PRI	DENVER	Windows 10 Pro 21H2	10.2.25.2	65.117.248.218	FS5KRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:12
CO-Denver-2F-BU	DENVER	Windows 10 Pro 22H2	10.2.26.3	65.117.248.218	F6B7CW3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 11:38
CO-Denver-2F-PRI	DENVER	Windows 10 Pro 22H2	10.2.26.2	65.117.248.218	J3916X3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-Denver-2H-BU	DENVER	Windows 10 Pro 22H2	10.2.28.3	65.117.248.218	61TVTD3	OptiPlex 7090	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 7:04
CO-DENVER-2H-PRI	DENVER	Windows 10 Pro 22H2	10.2.28.2	65.117.248.218	61TRTD3	OptiPlex 7090	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 10:06
CO-DENVER-4G-BU	DENVER	Windows 10 Pro 21H2	10.2.47.3	65.117.248.218	61SYTD3	OptiPlex 7090	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 15:39
CO-Denver-4G-Pri	DENVER	Windows 10 Pro 22H2	10.2.47.2	65.117.248.218	2B4M2Z3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 8:32
CO-DENVER-5A-BU	DENVER	Windows 10 Pro 21H2	192.168.1.250	65.117.248.218	61SXTD3	OptiPlex 7090	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 7:04
CO-DENVER-5A-PRI	DENVER	Windows 10 Pro 20H2	192.168.0.101	65.117.248.218	9VBCLM3	OptiPlex 7090	11th Gen Intel Core i5-11500T @ …	16	4/3/26 7:02
CO-DENVER-5B-BU	DENVER	Windows 10 Pro 21H2	10.2.52.3	65.117.248.218	6RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:12
CO-DENVER-5B-PRI	DENVER	Windows 10 Pro 22H2	10.2.52.2	65.117.248.218	9R131V3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:01
CO-Denver-5H-BU	DENVER	Windows 10 Pro 22H2	10.2.58.3	65.117.248.218	BHSF8R2	OptiPlex 3060	-	0	4/3/26 3:06
CO-DENVER-5H-PRI	DENVER	Windows 10 Pro 22H2	10.2.58.2	65.117.248.218	61SZTD3	OptiPlex 7090	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 7:12
CO-EAGLE-1-BU	EAGLE	Windows 10 Pro 22H2	10.5.1.3	199.117.61.74	H2VLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 7:12
CO-Eagle-1-PRI	EAGLE	Windows 10 Pro 22H2	10.5.1.2	199.117.61.74	65B7CW3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-EAGLE-3-BU	EAGLE	Windows 10 Pro 22H2	10.5.3.13	199.117.61.74	J6VXC14	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:13
CO-EAGLE-3-PRI	EAGLE	Windows 10 Pro 22H2	10.5.3.12	199.117.61.74	12NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 7:12
CO-EAGLE-4-BU	EAGLE	Windows 10 Pro 22H2	10.5.3.3	199.117.61.74	3GYXC14	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-EAGLE-4-PRI	EAGLE	Windows 10 Pro 22H2	10.5.3.2	199.117.61.74	6J1YC14	OptiPlex Micro Plus 7010	-	16	4/3/26 13:48
co-fremont-bu	FREMONT	Microsoft Windows 11 Pro 24H2	10.10.0.3	65.155.171.226	BXVMDW2	OptiPlex 7060	Intel Core i5-8500T @ 2.10GHz	16	4/3/26 14:11
CO-FREMONT-PRI	FREMONT	Windows 10 Pro 21H2	10.10.0.2	65.155.171.226	4CBVWM3	OptiPlex 7090	11th Gen Intel Core i7-11700 @ 2…	16	4/3/26 7:12
CO-GWS-BU	GWS	Windows 10 Pro 22H2	10.16.1.3	65.125.213.130	J51M2Z3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:20
CO-GWS-PRI	GWS	Windows 10 Pro 22H2	10.16.1.2	65.125.213.130	HSCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-JeffCo-2G-BU	JEFFCO	Windows 10 Pro 22H2	10.6.3.3	65.155.193.186	99P18B3	OptiPlex 7080	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 20:02
CO-JeffCO-2G-PRI	JEFFCO	Windows 10 Pro 22H2	10.6.3.2	65.155.193.186	DC5VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-JeffCo-430-BU	JEFFCO	Windows 10 Pro 22H2	10.6.1.3	65.155.193.186	B6VXC14	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 13:59
CO-JeffCo-430-Pri	JEFFCO	Windows 10 Pro 22H2	10.6.1.2	65.155.193.186	BRLJX04	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-JEFFCO-530-5A-PRI	JEFFCO	Windows 10 Pro 22H2	10.6.2.2	65.155.193.186	72NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 7:12
CO-JEFFCO-5A-BU	JEFFCO	Windows 10 Pro 22H2	10.6.2.3	65.155.193.186	HQCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:14
CO-LAJUNTA-A-BU	LAJUNTA	Windows 10 Pro 22H2	10.45.60.101	208.123.152.194	BF5VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 13:29
CO-LAJUNTA-A-PRI	LAJUNTA	Windows 10 Pro 22H2	10.1.7.2	208.123.152.194	32NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	3/27/26 17:22
CO-LAJUNTA-B-BU	LAJUNTA	Windows 10 Pro 22H2	10.1.8.3	208.123.152.194	62NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	3/27/26 4:30
CO-LAJUNTA-B-PRI	LAJUNTA	Windows 10 Pro 22H2	10.1.8.2	208.123.152.194	22NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	3/27/26 14:26
CO-LEADVILLE-BU	LEADVILLE	Windows 10 Pro 22H2	10.5.2.3	65.144.23.50	D2VLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 14:30
CO-LEADVILLE-PRI	LEADVILLE	Windows 10 Pro 22H2	10.5.2.2	65.144.23.50	G2VLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 16:15
CO-Meeker-BU	MEEKER	Windows 10 Pro 21H2	10.9.2.3	204.131.228.186	1S63ZC3	OptiPlex 7080	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 15:22
CO-MEEKER-BU-2	MEEKER	Windows 10 Pro 22H2	10.9.2.33	204.131.228.186	BXVLDW2	OptiPlex 7060	Intel Core i5-8500T @ 2.10GHz	16	4/3/26 7:20
CO-MEEKER-PRI	MEEKER	Windows 10 Pro 22H2	10.9.2.2	204.131.228.186	J8YXC14	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 8:15
CO-PITKIN-BU	PITKIN	Windows 10 Pro 21H2	192.168.1.5	8.53.50.193	3RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:13
CO-PITKIN-PRI	PITKIN	Windows 10 Pro 22H2	10.9.3.2	8.53.50.193	F2VLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	2/27/26 7:02
CO-RIOGRANDE-BU	RIOGRANDE	Windows 10 Pro 22H2	10.1.2.3	64.57.58.40	5R4VWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:13
CO-RIOGRANDE-PRI	RIOGRANDE	Windows 10 Pro 22H2	192.168.1.20	64.57.58.40	HPCVWX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 12:49
CO-SAGUACHE-BU	SAGUACHE	Windows 10 Pro 22H2	10.1.4.3	216.245.78.119	G0RZCX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-SAGUACHE-PRI	SAGUACHE	Windows 10 Pro 22H2	10.1.4.2	216.245.78.119	HZQZCX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:12
CO-SUMMIT-2-BU	SUMMIT	Windows 10 Pro 22H2	10.6.4.3	63.157.207.202	42NLM34	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 7:12
CO-SUMMIT-2-PRI	SUMMIT	Windows 10 Pro 22H2	10.6.4.2	63.157.207.202	2XTZCX3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 10:21
CO-SUMMIT-3-BU	SUMMIT	Windows 10 Pro 22H2	10.6.3.3	63.157.207.202	4J1YC14	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 7:20
CO-SUMMIT-3-PRI	SUMMIT	Windows 10 Pro 22H2	10.6.3.2	63.157.207.202	CQLJX04	OptiPlex Micro Plus 7010	-	16	4/3/26 9:13

Idaho

20 PCs

Name	Site	OS	Internal IP	External IP	Serial	Model	CPU	RAM	Last Check
ID-Ada-501-BU	ADA	Windows 10 Pro 21H2	10.1.33.3	4.36.10.69	HDFCZB3	OptiPlex 7080	Intel Core i7-10700 @ 2.90GHz	16	4/3/26 7:14
ID-ADA-501-Primary-KE2MVIN	ADA	Windows 10 Pro 21H2	10.1.33.2	4.36.10.69	J6PJ5S3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:13
ID-Ada-503-BU	ADA	Windows 10 Pro 21H2	10.1.31.3	4.36.10.69	4RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:01
ID-Ada-503-Primary	ADA	Windows 10 Pro 21H2	10.1.31.2	4.36.10.69	2RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:20
ID-ADA-504-BU	ADA	Windows 10 Pro 22H2	10.1.34.3	4.36.10.69	639KRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 17:20
ID-ADA-504-Pri	ADA	Windows 10 Pro 21H2	10.1.34.2	4.36.10.69	37PJ5S3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 7:24
ID-ADA-507-BU	ADA	Windows 10 Pro 21H2	10.1.30.3	4.36.10.69	FFHKRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:01
ID-ADA-507-Pri	ADA	Windows 10 Pro 21H2	10.1.30.2	4.36.10.69	3GHKRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 6:01
ID-ADA-508-BU	ADA	Windows 10 Pro 21H2	10.1.32.3	4.36.10.69	FPLKRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:01
ID-ADA-508-Primary	ADA	Windows 10 Pro 21H2	10.1.32.2	4.36.10.69	17PJ5S3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 11:56
ID-Blackfoot-BU	BLACKFOOT	Windows 10 Pro 22H2	10.3.1.3	162.255.74.30	JTGXDW2	OptiPlex 7060	Intel Core i7-8700T @ 2.40GHz	16	4/3/26 7:12
ID-Blackfoot-Pri	BLACKFOOT	Windows 10 Pro 21H1	10.3.1.2	162.255.74.30	JTG8DW2	OptiPlex 7060	Intel Core i7-8700T @ 2.40GHz	16	4/3/26 7:12
ID-BLAINE-BU	BLAINE	Windows 10 Pro 22H2	10.5.1.3	68.227.51.233	7KT7VH3	OptiPlex 7090	11th Gen Intel Core i5-11500T @ …	16	4/3/26 7:12
ID-Blaine-Pri	BLAINE	Windows 10 Pro 22H2	10.5.1.2	68.227.51.233	BKT7VH3	OptiPlex 7090	11th Gen Intel Core i5-11500T @ …	16	4/3/26 7:01
ID-Bonneville-BU	BONNEVILLE	Windows 10 Pro 21H2	10.4.1.3	217.147.184.236	1RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 8:34
ID-Bonneville-PRI	BONNEVILLE	Windows 10 Pro 21H2	10.4.1.2	217.147.184.236	5RKXPR3	OptiPlex 5000	12th Gen Intel Core i7-12700	16	4/3/26 19:58
ID-TF-204-BU	TF	Windows 10 Pro 22H2	10.2.0.3	216.83.75.93	FWXVP54	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 8:23
ID-TF-206-BU	TF	Windows 10 Pro 21H2	10.2.1.3	216.83.75.93	BDHKRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:14
ID-TF-206-Pri-win	TF	Windows 10 Pro 21H2	10.2.1.4	216.83.75.93	H9DKRN3	OptiPlex 7090	11th Gen Intel Core i7-11700T @ …	16	4/3/26 7:02
ID-TwinFalls-204-Pri	TWINFALLS	Windows 10 Pro 22H2	10.2.0.2	216.83.75.93	DWXVP54	OptiPlex Micro Plus 7020	Intel Core i5-14500	16	4/3/26 7:01

Florida

3 PCs

Name	Site	OS	Internal IP	External IP	Serial	Model	CPU	RAM	Last Check
FL-LAB1	LAB1	Microsoft Windows 11 Pro 24H2	192.168.1.41, 172.28.192.1	47.206.57.152	BCZ7DW2	OptiPlex 7060	-	16	4/3/26 15:03
FL-LAB2	LAB2	Microsoft Windows 11 Pro 24H2	192.168.1.42	47.206.57.152	BF38DW2	OptiPlex 7060	Intel Core i7-8700T @ 2.40GHz	16	4/2/26 16:11
fl-lin1	LIN1	Ubuntu 24.04.4 LTS 24.04	-	47.206.57.152	BF38DW2	OptiPlex 7060	-	-	-

Texas

2 PCs

Name	Site	OS	Internal IP	External IP	Serial	Model	CPU	RAM	Last Check
TX-DeafSmithBU	DEAFSMITHBU	Windows 10 Pro 22H2	10.0.0.3	96.46.125.93	JJYHPZ3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 6:12
TX-DeafSmithPRI	DEAFSMITHPRI	Windows 10 Pro 22H2	10.0.0.2	96.46.125.93	6HYHPZ3	OptiPlex Micro Plus 7010	13th Gen Intel Core i5-13500T	16	4/3/26 19:35

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